Akins Ford Dodge Jeep Chrysler Auto Repair Service

Matthew was very prompt with answering questions and returning calls. He listened my concerns and my car was serviced promptly.

Erica was thorough and kept me informed through the entire repair.

Communication back and forth was very good and appreciated. A little concern with length of time to complete repairs.

The agent that helped me , explained everything and was very nice to me

Really pleased with the service

Michael was fantastic. Your service dept was great in getting me a vehicle. But unfortunately the problem is not resolved. I am going to have to use the vehicle right now but I will have to get it back in to see if we can resolve the problem. Please don’t take this as a negative everyone has been so kind in trying to help.

Never had an issue

Very good service

The team was friendly and ready to help

Sales rep called and told me that I would have to pay for repairs with out totally looking at my warranty’s that’s I had. Sent me into a panic!! My front brakes were done on a recall and there is no record of it in my file!!! And I was Jn about a week prior and no one said anything about my front brake pads being as low as they were. As many of times that I have been in there someone should of said something prior! Some people do t totally looks at the reports that they give us when things are done. Mine did say it was in the middle but nothing like the rep told me it was

I made my appointment for a Wednesday and was advised to have my vehicle there at 7:45am the morning of the appointment, which I did. I inquired about the status of my truck late Thursday and advised that it had not even been looked at yet. I was advised that standard procedure is that it's typically 2-3 days after ones appointment that the vehicle gets into the shop. I was told that I should have been informed of that when making the appointment, which I was not. On Friday I informed Erica that I was picking up my truck Saturday am. She said that for one of the issues they needed to drive my truck for 20-30 miles and that had not been done yet. I said that's fine, forget it. I need my truck. When I picked up my truck Saturday am. I noticed by the odometer that it had been driven 20 miles but my paperwork said that the test drive was not done. Now today, Tuesday, I get a text stating my truck is available for pickup? What's going on there. Seems like there is no priority in working on customer vehicles in a timely manner. I'm now taking my truck to another place to have all other work completed. And I'm taking my Jeep to another place for new brakes and other things too. I'm very disappointed in my experience at your shop.

Excellent service. Very friendly.

Courteous, knowledgable, and explained well the work done.

Everyone was very nice & helpful. I am waiting for a part to come in to complete the recall. I was told they would call and schedule an appointment when they get the part.

Excellent service in a timely and very professional manner…very pleased!

Glad my issue was handled well. I am glad that my feet will feel warm now. Thanks Akins for service on my F150.

Very good service.

Mike is very professional in every aspect of his profession. The customer service is amazing. Thanks to all.

Great

I’m not sure who Bobby Reese is. Is he the person who serviced my vehicle?