Akins Ford Dodge Jeep Chrysler Auto Repair Service

Sorry to give negative feedback, but it was not a very good experience. I had called to make a warranty repair, had an appointment for over two weeks dropped it off last Monday 10/28 at 8:00am and never heard a word from anyone so I called Wednesday 10/30 to get an update, only to find out the car had not even been looked at. So I call back Thursday and was told they will probably drive it first thing Friday morning to try to replicate the issue. Meanwhile, I’m in a rental car. My car sat there for four days before it even got looked at, what was the purpose of having an appointment? I had three items wrong with 100,000 mile bumper-to-bumper warranty and they fixed one and said the other two being the screen freezing up and having no power to use navigation or the radio, I was told it was a software update and I would be responsible for that price, and the sunvisor for the driver falls out if you pull it down. I was told when I dropped it off they’re having issues with that and I know for a fact that is true as I have several friends in the same thing as happened to the sunvisor , it’s actually a safety concern because you can’t use it because it falls out . Just not a good experience at all, I’m now looking at another dealership to try to get my car in to fix the two items that were not taken care of. I currently own three Jeep vehicles a 2019 jeep Wrangler 2018 Jeep Wrangler that was purchased from your showroom, and a 2018 jeep Grand Cherokee that was also purchased from your dealership.

Was updated during the time my jeep was in the shop.

I am very satisfied with the work on my car. Matthew was so friendly and was so helpful with the concerns I had.

He was very professional. I am completely satisfied. He kept me updated on the progress of my vehicle.

Great service experience on my 2019 Ford F -150 for 100k service

Timely service, coffee machine, staff friendly.

Always excellent service!

Ashton was great to work with and very straightforward with having the services performed that I had requested and in a very professional and timely manner.

Great service went above and beyond to make sure I was taken care of

Michael kept me informed by texting and a phone call when needed with more explanation. Very nice and friendly guy!

The service team always addresses all of the issues that I bring them. I appreciate their thoroughness with my truck.

Jonah was very helpful and friendly. Happy with everything, as usual!

None

Well done ????

Bobby Reece my service manager is FANTASTIC. He communicates well letting me know the status of the repairs to my 2019 Ford Fusion.

He was very informative and polite. I enjoy coming to Akins because I feel they are honest about any work that’s needed.

My vehicle was at Akins Ford Dodge Jeep for over a week for a check engine light. I explained that a previous repair shop had done a diagnostic test & it came up that my Jeep needed a catalytic converter replacement. My appointed representative, Mr. Allen T was keeping in contact sporadically throughout the week via text. I had questions for him but he never answered them directly. I never had a call or text telling me when my vehicle would be looked at, the diagnostic tests done or when they would let me know what they found wrong. I then got a text from someone imitating Mr. Allen stating my vehicle was ready for pickup & all finished w/needed repairs?!? When I arrived to retrieve my Jeep w/questions as to why I was never told about my vehicle being seen or given consideration if I even wanted the repairs done-another representative answered….(not really) she was only interested in gossiping about how Mr. Allen was at work on Monday & Tuesday, had Wednesday off & was let go on Thursday?!? That was none of my business & had absolutely nothing to do with why my vehicle was not handled in a professional manner. Quite disappointing

I had my oil and told the guy to use it but he didn't cost me alot of money for a oil change

As always when I visit this location, it's a pleasant experience. You give great customer service and I enjoy the snack & beverages that oare offered. Awesome customer service! Thank you.

Professional service, courteous staff, positive experience.