She is amazing and so knowledgeable! I trust her with my vehicle care and opinion of which route we need to go to get the best performance.
10/25/2024
Russell L. VERIFIED CUSTOMER
Always like dealing with Akins
10/25/2024
Ronnie M. VERIFIED CUSTOMER
Matthew McWhorter did a great job as usual.
10/25/2024
Dana C. VERIFIED CUSTOMER
very nice establishment and customer service!
10/25/2024
Linda B. VERIFIED CUSTOMER
It was great
10/25/2024
Deborah S. VERIFIED CUSTOMER
My car was delivered to me so dirty and nasty. We found a pack of gum in the backseat that did not belong to me. My advisor was out with covid for a week, then went on vacation for a week. I bought an extended warranty on this vehicle from Akins and the repairs were NOT covered. I was told it would be covered under a recall, then it came to be that I would owe $500+. This vehicle was purchased brand new in 2015 at that dealership, all maintenance has been done by this dealership. This dealership is a bunch of scammers. And on top of that I am pretty sure I got sick from my car, I got sick the day I picked it up. The day I came to pick it up, they couldn't even find my car. It took FOREVER. My advisor, ****, didn't even know who I was. They have had me replace my reservoir cap 2x in the last year. I'm not even sure any repairs besides the recall item were done. Then I was charged for towing, that they didn't disclose that either. I will be everyone I know to avoid this place. Don't buy a car or get repairs here. And the extended warranty they sell you isn't worth anything.
10/25/2024
Johnny P. VERIFIED CUSTOMER
Friendly environment and professional service.
10/25/2024
Amazon, Ppla. VERIFIED CUSTOMER
Erica is the real deal.. I am a Amazon customer and she treats me no different than any retail customer… and the guys in the shop do a great job as well with fast turn around
10/25/2024
Anthony C. VERIFIED CUSTOMER
you motherfuckers ****! lies lies lies. the left hand has no idea
10/25/2024
Elizabeth L. VERIFIED CUSTOMER
Anytime my car is in the shop at aikens and Bobby is handling it I know it’s in good hands he’s great at communicating and he’s always willing to answering any questions. I really appreciated him working with me on pick up times since I live in oakwood.
10/25/2024
Donna H. VERIFIED CUSTOMER
Good response and conversation. Work was done accordingly, very happy!
10/25/2024
Joseph L. VERIFIED CUSTOMER
My issue still has not been fixed after multiple visits for the same issue. On top of that, contact has been sporadic at best.
10/25/2024
Todd P. VERIFIED CUSTOMER
Erica was awesome and took excellent care of me. She worked around my hectic schedule and kept me informed on the whole process.
Couldn’t ask for better
10/25/2024
Gary J. VERIFIED CUSTOMER
Good communication and job completed on time.
10/24/2024
Scott E. VERIFIED CUSTOMER
Matt is great
10/24/2024
Ernest P. VERIFIED CUSTOMER
Yes
10/24/2024
James J. VERIFIED CUSTOMER
Russell did an excellent job in coordinating service on my 2019 escape. A+ job!
10/24/2024
Keith P. VERIFIED CUSTOMER
Bobby is the best!
10/24/2024
Tyler M. VERIFIED CUSTOMER
I appreciate everything ford has done for me on my most recent visit and **** made that happen. Whom ever may be reading this please get this to his boss. I needed reliable means of transportation and I expressed that to **** . He told me curiosity cars were all taken . After expressing that I must have reliable means to transportation for work due to the fact my car was currently not reliable **** went to his supervisor and made it happen. I do greatly appreciate ****’s boss for approving that for me. You’ve made me even more fan of Ford . Definitely have swayed me to buy a ford for my next car . Anyways, i appreciate everything ford has done for me these past two visits from communication and cost of repairs and also reliable transportation. I would personally like for the dealership Top supervisor to know about how wonderful **** and everyone that helped me in the process of getting my car fixed. I also forgot to mention how my car was DELIVERED to my job free of charge and the car given was taken back. ABOVE AND BEYOND superior customer service deserves to be recognized. Keep up the good work Akins Ford ( Winder Ga )