Akins Ford Dodge Jeep Chrysler Auto Repair Service

Really trust Matthew as my service advisor.

Thank you Matthew for helping us get the problems resolved with our Bronco Sport

Accurate, professional, and convenient to have service completed

Great service, great people

Came in for oil change. My check engine light was on also. When I left I asked what the check engine light was for. I was told the service advisor would call and let me know. Never heard from him.. I left a message on Deanna’s voicemail the next day that I needed to know what the check engine light was for. Never heard from her. First time I’ve ever been disappointed in dealing with akin. I’ve bought a few vehicles and had a lot of service done there.

Good service.

JR and Mike B were amazing, thru some trials and tribulations... they stuck thru it and got a HELL OF a gremlin outta my f350. Thanks guys , The Neighborhood Plumber appriciates yall

It was what it was lol.

I made an appointment for Friday, 10/25/2024, at 1:30pm. When making the appointment for our 2014 RAM I said we need a synthetic oil change, tire rotation and balance, bumper to bumper inspection/multi point inspection, and check to see if an alignment is needed. Then when I dropped it off on the 25th at 1:15pm, I once again went over everything I needed. At 4:15pm, I was told my truck was ready. While checking out I was told they did a synthetic oil change and an alignment. I said I was also supposed to have a tire rotation and balance. The guy said yes they do that with the alignment. I took his word, paid, and left. While driving home, which is 40-45 minutes away, I noticed when I reached the speed of 50 or more my truck had a lot of vibration. The steering wheel was very bumpy. I called my husband which immediately called back to Akins. He was told they did a tire rotation but didn’t check or do a balance and they couldn’t find a sheet where a bumper to bumper inspection was done either. I waited 3 hours at Akins for this service to be done and also adding the fact I drove 40-45 minutes to there and back just to find out the service I requested was not done. Now I have to drive back another day for the service department to do what they were already supposed to do. This is costing me more time and gas to have this corrected.

Very happy!

Ashton was very professional and extremely helpful in getting my car serviced and completed in a timely manner. He was helpful with the questions that I asked.

Great service. Thank you

She is amazing and so knowledgeable! I trust her with my vehicle care and opinion of which route we need to go to get the best performance.

Always like dealing with Akins

Matthew McWhorter did a great job as usual.

very nice establishment and customer service!

It was great

My car was delivered to me so dirty and nasty. We found a pack of gum in the backseat that did not belong to me. My advisor was out with covid for a week, then went on vacation for a week. I bought an extended warranty on this vehicle from Akins and the repairs were NOT covered. I was told it would be covered under a recall, then it came to be that I would owe $500+. This vehicle was purchased brand new in 2015 at that dealership, all maintenance has been done by this dealership. This dealership is a bunch of scammers. And on top of that I am pretty sure I got sick from my car, I got sick the day I picked it up. The day I came to pick it up, they couldn't even find my car. It took FOREVER. My advisor, ****, didn't even know who I was. They have had me replace my reservoir cap 2x in the last year. I'm not even sure any repairs besides the recall item were done. Then I was charged for towing, that they didn't disclose that either. I will be everyone I know to avoid this place. Don't buy a car or get repairs here. And the extended warranty they sell you isn't worth anything.

Friendly environment and professional service.

Erica is the real deal.. I am a Amazon customer and she treats me no different than any retail customer… and the guys in the shop do a great job as well with fast turn around