Jacob was great at communicating and trying to solve the problem but I am unhappy with the amount of undisclosed information while buying a $32k car from this dealership and I am very unhappy that I made an appointment to fix the issues that this undisclosed info caused and during the 6 hours that they had my car there were no fixes done. I live an hour away and it is beyond inconvenient for me to have to make multiple trips to try and get my car fixed or get my car back from repairs that I am hoping will happen soon. Again, I respect Jacob and his communication and help during this process but I am definitely less satisfied by Toyota of Greer as a whole than I was last week when I purchased this vehicle.
5/10/2023
Wayne C. VERIFIED CUSTOMER
Have done business with Toyota of Greer for 12 years? And 4 new Toyota vehicles. Always great sales and service provided.
5/10/2023
Frank S. VERIFIED CUSTOMER
Extremely slow. 1 hour to change the oil. Your prices are too high.
5/10/2023
Lazaro N. VERIFIED CUSTOMER
Excelent work
5/10/2023
Farrell E. VERIFIED CUSTOMER
Jacob always greets me with kindness and is very attentive to all my concerns!
5/10/2023
Quiana E. VERIFIED CUSTOMER
Very friendly and laid back!
5/10/2023
Amanda W. VERIFIED CUSTOMER
Not having a child/room or an area to remain in for the 2 hours that I was there for a simple oil change and tire rotation made it very difficult. Now, to address the time taken for the completion is another matter that needs to be addressed. Please consider this constructive feedback and make some changes.
5/9/2023
Sandi B. VERIFIED CUSTOMER
Very disappointed car washes are no longer available. I was told not since Covid. Covid is now over so time to bring it back.
5/9/2023
Austin P. VERIFIED CUSTOMER
All I got done was an oil change and tire rotation and I was there for almost an hour and a half. My truck also sat outside completely finished for almost 30 minutes before I finally went up to someone other than Keith and asked him if I could pay and leave. Really sad and poor effort.
5/9/2023
Gourav S. VERIFIED CUSTOMER
My car is at the dealership since last 10 days and I am still not aware about what’s the problem with my car
Everyday I am getting a call with new information sometime it’s fixed and sometime it’s not.
On Saturday I got the information that the car is fixed and I can take home but when I tried driving it went dead.
I don’t know what should I do if a dealership is not able to find out the problem and update about the solution.
Keith is really helpful and try to support but I need a clear picture about my car so that I can take decision to move forward.
I cannot keep on hanging forever.
Regards
Gourav S
5/9/2023
Aaron S. VERIFIED CUSTOMER
Mr. Shirley went above and beyond as per usual! Answered all my questions with unrivaled professionalism and courtesy.
5/9/2023
Kyle K. VERIFIED CUSTOMER
Great customer service!
5/9/2023
Susan R. VERIFIED CUSTOMER
Pleased to have my car running so well & appreciated the car wash.
5/9/2023
Mary W. VERIFIED CUSTOMER
There is an extreme lack of communication within your dealership. My husband and I have purchased four new vehicles from your dealership in the past and all service for those vehicles have been done at Toyota of Greer. My husband passed away in December and every time I have been in there since then. It is very apparent that I'm treated differently because I am a woman. I will not be returning.
5/9/2023
John A. VERIFIED CUSTOMER
Always been satisfied with Greer Toyota Services.
5/9/2023
Randle B. VERIFIED CUSTOMER
N/A
5/8/2023
Thomas W. VERIFIED CUSTOMER
Keith Kirkland is a professional ervice advisor; very customer focused.
5/8/2023
Bradley G. VERIFIED CUSTOMER
Keith is always spot on, gets service done quickly, and makes sure I am aware of anything that needs to be done.