Audrey has helped me on two of my trucks now. I am 100% satisfied and glad I came to Capital City Ford. The service department has done an outstanding job for me since I have been coming there
6/13/2024
Gary H. VERIFIED CUSTOMER
Gary H
6/13/2024
Bobbiejo P. VERIFIED CUSTOMER
The mobile service was easy to schedule and very convenient with my busy schedule.
6/13/2024
Brady S. VERIFIED CUSTOMER
Audrey is always great to work with.
6/13/2024
Jonathon B. VERIFIED CUSTOMER
We were over charged. Told them when I checked out it was about $20 over what I was quoted and see on the slip when I got home that I was overcharged for the lug nuts. It shows as being over $70 and I was told they were $50 when called and asked about replacing them. I asked when dropping it off for the seat parts being in what my total cost would be and I was told $230-235 after tax. My bill was $259. Sorry I truly didnt habe time to stand there and argue but insaid Inwas over charged and the person at the desk jist looked at me.
Also, it doesn't show documentation of the door lock numbers being reset so will be calling to find out if that was done. Sorry the vehicle took longer to be done and your help is appreciated but don't like how we are told one price and charged another.
6/13/2024
Robert O. VERIFIED CUSTOMER
Great job, great people
6/13/2024
Kevin C. VERIFIED CUSTOMER
Thanks for getting my F350 in to fix the fuel leak. Saved me huge headaches.
6/12/2024
Stephen R. VERIFIED CUSTOMER
Audrey was fantastic!
6/12/2024
Linda M. VERIFIED CUSTOMER
Yes the staff are very friendly and informative.
6/11/2024
James B. VERIFIED CUSTOMER
Price was outrageous
6/10/2024
Sam B. VERIFIED CUSTOMER
I am not sure what services were provided. First and foremost we were having the technician come to fix a recall item and while here we decided to pay to have his GPS software updated and we bought a new battery when the tech was done he called me and said he was finished and I instructed him to leave the key fob on the driver seat. I was up in my office in my home but on a business call. I was surprised to see there was no written. I have a lady call me later in the day and I paid her with credit card after the technician had already left and asked for an email receipt but that receipt is very small and basically tells the total charge. I need something in writing to share what all services were provided and if they did not fix the recall, I need someone to contact me to schedule a second appointment . My number is ****-****-xxxx if someone wants to call me to go over this. And itemize list of services provided can be emailed to Thank you
6/10/2024
Robin D. VERIFIED CUSTOMER
Service was great as always. The staff is friendly and professional.
6/10/2024
Janet M. VERIFIED CUSTOMER
He was very helpful kept me informed on everything that was needed.
6/10/2024
Bill G. VERIFIED CUSTOMER
The only negative is the mixup on the explorer not being dropped off at our home. The repair seems to have solved our issue this time! Thank you!
6/8/2024
Dennis W. VERIFIED CUSTOMER
Great service, on time, professional and personble.
6/8/2024
Gary H. VERIFIED CUSTOMER
Appreciate how fast I was able to get in for the oil change on my F250.
6/7/2024
Jack B. VERIFIED CUSTOMER
The problem with the vehicle was not fixed, I asked them to look into other things such as the computer and was ignored. My vehicle is having the exact same issues it was prior to me bringing it in.
6/7/2024
James R. VERIFIED CUSTOMER
Completed my oil change and also preformed a recall while my vehicle was there.
6/7/2024
Mark W. VERIFIED CUSTOMER
I was very happy with the whole experience. I called in early in morning and was able to take my truck in that same morning. They said it should be an hour and it was ready early.