My service advisor said my battery voltage was low and a new battery was 300 bucks. I declined to get a new battery. I went to advance Auto and had my battery checked. They said it was fine. I came home and read the report provided by the service technician. It reported my battery is being fine. I called my service advisor. She backtracked a little bit and said the battery could be charged by just running it on the highway. Seems to me she misrepresented the state of my battery on initial review. She was more than willing to sell me a battery when I did not need one
6/6/2024
Mark F. VERIFIED CUSTOMER
Thank you
6/5/2024
Linda M. VERIFIED CUSTOMER
Thank you for a job well done.
6/5/2024
Paul W. VERIFIED CUSTOMER
The only complaint is letting me know when my truck would be done. I did not get a call on Friday. Called on Saturday and was told Autumn would let me know on Monday. I called Monday since I had not heard anything by 1pm.
6/5/2024
John M. VERIFIED CUSTOMER
Great service every time
6/4/2024
Tony J. VERIFIED CUSTOMER
Very good and prompt
6/4/2024
William M. VERIFIED CUSTOMER
I forgot to ask for the oil change coupon when requesting the mobile service. Is that still available?
6/4/2024
Karen S. VERIFIED CUSTOMER
It was quoted the best price and the work was first rate. Completely satisfied
6/4/2024
Samuel J. VERIFIED CUSTOMER
We’re satisfied we the service provided by Capitol City Ford. Personnel were polite and friendly. Coffee was good.
6/4/2024
Ernest B. VERIFIED CUSTOMER
Excellent service. Just wish the cost wasn’t so much.
6/3/2024
Charles T. VERIFIED CUSTOMER
Never had to leave house Bronco picked up and returned with service completed!
6/2/2024
Mark A. VERIFIED CUSTOMER
The service Teck was real nice did a good job
5/31/2024
Thelandus C. VERIFIED CUSTOMER
Thanks for helping me you guys were very polite and professional, as well as time efficient,
5/31/2024
Victoria V. VERIFIED CUSTOMER
Always treated very well.
5/31/2024
Ajay P. VERIFIED CUSTOMER
I think you need to make sure whomever receives clients for services needs to listen very carefully. When asked to check something before running diagnostics to call. I paid for something I did not ask for, never received a phone call. I had to call 7hrs later to see if the car had its oil change. $260.00 later, all I wanted was an oil change. I paid the full amount after showing disgust. It would have been better if you just say it’s $200+ for oil change instead saying she said, you said. Your employee flat out lied. I am NEVER going to bring my Vehicle back for service at any of your locations. I’ve been a loyal Ford buyer for 35yrs, every car I’ve owned or bought for family members has been a Ford Vehicle.
5/30/2024
Bridgett D. VERIFIED CUSTOMER
My service was great.
5/30/2024
Karen C. VERIFIED CUSTOMER
I am impressed with Capital City Fords service and staff They seem to really care about pleasing their customers. We need more dealerships like Capital City, Ford! I will continue doing business with this business. Job well done! A+!