I was to have (5) oil changes with my 2022 F250
We were charged for the service.
11/17/2023
Ralph A. VERIFIED CUSTOMER
Yes I was very satisfied
11/17/2023
Janell &. VERIFIED CUSTOMER
The company website is horrible. I made an appointment a few weeks back and when I went to try to verify my appointment time the site did not have a place to look. It was more concerned about selling me a car than helping me find my service appointment. Also the site was terrible trying to make an appointment. Your site needs work. The crew at Greenfield was great as well as the service provided.
11/16/2023
Barbara H. VERIFIED CUSTOMER
Josh seemed annoyed with me. I am frustrated that I have a 2020 vehicle that clearly has issues but dealership can’t seem to find issue. Disappointed I’m being stranded and having issues with newer vehicle. I keep bringing vehicle in a charged $100 per visit when same issue that’s still not solved.
11/16/2023
Bonita B. VERIFIED CUSTOMER
They were very thorough with telling me about my car. I would like to have had a print out on what they checked about battery, and the starter
Thank you
Bonita B
11/16/2023
Lynn W. VERIFIED CUSTOMER
Got my vehicle scheduled and service completed within a timely manner and back within hours. Always great customer service with Autumn and the other staff.
11/16/2023
Michael M. VERIFIED CUSTOMER
Job well done.
11/15/2023
Pamela R. VERIFIED CUSTOMER
Very friendly, and service was done on time. Well done
11/15/2023
Ray G. VERIFIED CUSTOMER
Josh checked out our concern and verified that we could safely continue our journey home and have the needed repairs performed by our local Ford dealership.
We returned home and had the necessary repairs completed at Irwin Ford and the truck is like new again.
Thank you Josh!
11/14/2023
Candace S. VERIFIED CUSTOMER
Audrey is awesome
11/14/2023
Victoria M. VERIFIED CUSTOMER
Great job Autumn
11/14/2023
Lawrence S. VERIFIED CUSTOMER
Thank you I will be glad to give you a good review.
11/14/2023
Robert R. VERIFIED CUSTOMER
Keep up the good work
11/14/2023
Richard R. VERIFIED CUSTOMER
It took almost two hours for an oil change. I also was asked to leave a review after I purchased the truck and I would receive a voucher for a free oil change and car wash. I never received any voucher for a car wash.
11/14/2023
Bobby R. VERIFIED CUSTOMER
Appreciate the professional service I received and the overall professional environment of the Service Dept.
11/12/2023
Jeffrey B. VERIFIED CUSTOMER
Josh, Regina, and everyone involved with my experience was absolutely great!! I have been in the service industry, owned a business with a service department, and am currently in sales: your people were A+ from start to finish. This is literally the first experience in I’m not sure how long that when something was said, it was done. When timetables were given, they were accurate. The personable service and honesty is greatly appreciated! Also, congrats on the new marriage, Josh, best of luck to you both!
11/12/2023
Mike H. VERIFIED CUSTOMER
Went to the dealership to pick up my car only to discover damage on the top where the new trim panel had been installed. No one at the dealership said anything about it and we had to show them. They should have owned up to it. Then as we drove away we noted that the check engine light was still on. We had been told and paid for that fix but obviously no one at the dealership checked or road tested the car to make sure it was fixed. And no one there was available to work on it so we had to leave it again. Really poor customer service and not sure I can trust to have my vehicle fixed correctly at this dealership. The guy did take pictures of the damage and said the dealership would make things right but I’ll have to be convinced of that and that the dealership truly cares. I understand that accidents happen but to have to discover the damage on our own and no one at the dealership did the right thing and tell us up front about it or try to fix it before telling us our car was fixed doesn’t speak of honesty or integrity. And having the check engine light on and no one at the dealership bothered to make sure the problem was fixed only added to my concern.
11/11/2023
James A. VERIFIED CUSTOMER
Three things I was having a problem with the car when you put it in park would tell you it was not they could get it to do that but when lei pulled it in the garage it did it they fix the heat and air the other thing would tell you could find key it doesn’t do it often so next time I am going to check the battery in the remotes that probably the problem mr Anglin