Capitol City Ford Greenfield Auto Repair Center

Great service

Think it's great you have a shuttle to take me to work while your servicing my truck. I would like to know how many points it takes. To get an oil change. Thanks very satisfied Doug

The phone was answered immediately and we worked in with no problem. Great experience!

My understanding was that the Tech working on my vehicle was pulled that job to work on a higher paying job that was unscheduled which delayed my vehicle. That is and was unacceptable.This violates money over customer loyalty and one who always gives outstanding reviews.Ed Rihn

Ask the GM. We spoke.

Very nice waiting area and friendly people

We have always received excellent service from your dealership. We appreciate the professionalism and courtesy provided by all.

Very good service from greenfield cap city ford.

Josh was good. Friendly & patient. He also communicates well. Your prices are ridiculous though. I came here out of convenience because we moved 45 minutes from the ASE certified shop we used for 15 years. $277 for diagnostics?!?! $2000 to complete work (which wasnt guaranteed to fix an oil leak...my old mechanic was upfront about the possibility of the leak not being resolved). I completely respect his honesty. I called the old ASE shop that I moved away from & got a quote for the same work...$1000. I'll make the drive for the reliability & price. It's honestly some of the most reliable & solid work I have experienced in my 30 years of car ownership. I do feel compelled to share my pricing experience in my social group & as a Google contributor. I think it's only right to share transparency with "shop costs" & my diagnostic cost experience so that others can make informed decisions. I should have asked. It's on me for assuming costs would be around $100. I didnt realize it was going to be per diagnostic because I just honestly have never experienced such extraordinary prices. I dont expect free but I do expect reasonable. I also use Pearson Ford occassionally for my 2 of 3 Ford other vehicles. They are considerably more reasonable also. Lastly, this was my 2nd visit to Capitol. I visited previously with my 2017 Explorer. Despite showing up to find out the SA didnt actually schedule my appt, when I got home after my oil change I had a huge puddle of oil under my car. My husband had to fix the error & top off the fluid. 2 strikes are enough for me. I realize this feedback will do nothing for consideration of pricing change but if my social feedback helps others to consider more options for a better value then it will be time well spent.

Good communication helped greatly

Everything was good.

I could not be more happy thank you Audrey for your service and kindness. You did an outstanding job and knew exactly what you was talking about thank you again

I didn’t receive a 6 point inspection sheet did they do away with that?

Yes, overall I was pleased with the service. Audrey was much more attentive to my service for truck than the original service writer. I had brought my truck in for (2) items, a defective window switch and a recall notice. I was told when I first got there they were not addressing the recall unless the wipers were inoperable. When I was notified that my truck was done I came in to pick it up. Audrey stated she could have a technician look at it and then was notified they had parts and could replace the defective part. I left the truck and the work was completed quickly. I was very pleased how Audrey stepped and took care of things.

Your team was very helpful I. Big guy that I first talked to seemed ok but blunt if had a lit talking to by the man that put the wheel balance aperatis on the wheels you would be completely fine don’t want to get him in trouble but the job he has first person to meet the customers he needs a lit more person to person experience hope has not been there to long or it mite take a while to motivate him the service manager I think that who he was did not introduce himself or say welcome to captable city ford needs s a lit push he be fine he said what do you need done I was holding that ford paper I’ll buy from capital city. Greenfield Sincerely. yours Jon I Warfield I was a shift manager at corporate Eli Lilly’s down town I had to Lear how to talk public speeding I was over 74 12 top of the food chain at Lilly Randle Tobis ores Mitch daniels vice p Jon leflighner new press liftlighner was the go to $ man for him moved to Lilly’s Thay all knew me will only none 74 12 percent to have a card to get to the big dogs went through every background screening could give me passed. Will trusted me there by my self sorry about the lengthy note need any help I would work for you help with getting the roughy talk out very clean bulding I have a pressure washing co painting anything cars homes furniture refinishing do it all reaposter fur thanks jiw ****-****-xxxx

Have had work done on other occasions and pleased with the experience Thanks

Great customer service by all workers, that took care of my truck.

I was surprised by the Quality and fast service

Always a pleasure to work with your team

I always have great service with you, will keep coming back