Great service center care, service manager, Chris has been wonderful to work with during our Rav4 recall. Courtney as always is the absolute best and Jaden was a great addition! Thank you!
12/13/2024
Chauffeur M. VERIFIED CUSTOMER
COURTNEY IS ALWAYS HELPFUL. SHE'S BEEN ASSISTING US FOR YEARS.
12/12/2024
Khua T. VERIFIED CUSTOMER
Good!!!
12/12/2024
Randa-Lynn T. VERIFIED CUSTOMER
Alysa is an excellent Service Manager. Welcomed us immediately, listened well, answered questions and arranged service. It was a great experience working with/ her. Thank you!!!! Andy Thorburn
12/12/2024
Mark C. VERIFIED CUSTOMER
Very pleased with the service provided.
12/11/2024
Cathy G. VERIFIED CUSTOMER
Just love my Toyota family!
12/11/2024
David B. VERIFIED CUSTOMER
She was great; just like Courtney...!
12/11/2024
Jennifer C. VERIFIED CUSTOMER
The person that checked me in, Alysa, maybe, she was extremely nice as well.
12/11/2024
Moses K. VERIFIED CUSTOMER
None
12/10/2024
Jeffrey W. VERIFIED CUSTOMER
For what work was done took too long. Car sat after finish for 10 minutes in line to exit before called for payment.
Cost of a battery replacement was extreme compared to other dealers.
Probably will only use this dealership for items that can’t be performed elsewhere.
12/10/2024
Tammy S. VERIFIED CUSTOMER
Parts are on order. Satisfaction to be determined.
I’m surprise to have received a survey/request for feedback prior to completion of repairs.
12/10/2024
Greg G. VERIFIED CUSTOMER
Alysa is a pro, friendly, knowledgeable, and good communicator.
12/10/2024
Gurpreet S. VERIFIED CUSTOMER
Not good
12/10/2024
James M. VERIFIED CUSTOMER
Thanks, well done ????
12/7/2024
Jerry V. VERIFIED CUSTOMER
The service at Sunshine Toyota is A-1 they are always very accommodating.
12/7/2024
Richard D. VERIFIED CUSTOMER
Sara cheerfully takes great care of us. She seems deeply invested in a culture of caring and is so reliable. My wife continues to be very impressed.
Sara acts like an invested owner with cheerfully working out a good scheduled time and the work is done well. She is phenomenal.
12/7/2024
Travis B. VERIFIED CUSTOMER
Very poor communication on the repair of my vehicle… I had to call multiple times to get updates throughout 2 WEEKS that it took to complete the work.. It’s understandable that it took longer given the complex nature of the repair and a holiday was also to blame for parts delivery.. however I was told 3 different times that my vehicle would be done “very soon” or “ hopefully within the next couple of days”… I had to always pick up the phone and leave multiple messages to get answers instead of receiving updates from the service team and management…very frustrating after choosing to drive from Lansing to allow this team the opportunity to do this $2000 job.. This makes me not want to buy a Toyota for my next vehicle due to not being able to find a reputable service dealership for these complex issues. (I had a bad experience at Spartan Toyota in Lansing Michigan as well).. I plan to buy in the next 2 years and this experience has me turning back to Ford or GM.. Disappointing!
12/7/2024
Sandra P. VERIFIED CUSTOMER
Quick friendly service
12/6/2024
Thomas C. VERIFIED CUSTOMER
Thank you
12/5/2024
Gina M. VERIFIED CUSTOMER
All repairs needed were completed satisfactorily and she even had the tire pressure sensors synced with car computer, saving me another trip to Discount Tire. And all were completed while I waited. Very happy.