Sunshine Toyota Auto Repair Service

Courtney did a great job, as usual!

Wait time of 2 hours is incredibly too long for a preventive maintenance service. Especially when you have a baby that needs to breastfeed and no nursing room.

Great service

Completely satisfied, had problems with getting parts but was happy with the new loaner that was supplied for four weeks.

Had an appointment for 9:30am. My vehicle was finally serviced at 10:40am and took 15 minutes. I was told at 11:03 am my car was finally ready My tires weren’t rotated. No one bothered to inform me that they were running over an hour late. I had to pick up my son from school at 10:50 AM. I was unable to so I had to call my wife who had to leave WORK to go get our son and bring him to the Toyota dealership for me. We set an appointment in advance several days prior to have our car serviced at 9:30 AM. If there was a problem, someone could’ve communicated with us when we got there at 9:30 and said hey we’re running an hour behind. Do you still want to wait or reschedule? I mentioned it to a few of the salesman upfront and was offered a free next oil change however you only didn’t you lose our business in the maintenance department. We will never buy another vehicle from the dealership ever again. I’m filing a formal complaint with Toyota and the Better Business Bureau and on social media as this is beyond ridiculous to have to wait an hour and 10 minutes for the appointment that I booked in advance and had to bother my wife to leave work to go pick up our other son I’m beyond livid. I schedule my appointments through the day. Apparently Battle Creek Toyota does things whatever they want to willy-nilly and appointments apparently don’t matter. When I mentioned this at the end of the service, the girl says Sorry which was not a real apology. I told her if she’s really sorry she could instead of charging me $73 and change for the appointment today. She could comp me the service today. That never transpired, and never was even offered or thought of. Why do you offer people appointments when you don’t honor them? I have other things to do in my life besides waiting an hour and 10 minutes for someone to finally decide they’re gonna pull my car in. I’m a disabled veteran with limited mobility and time away from home is very precious to me. I’m appalled that a business would treat someone in this manner and not respect an appointment when I showed up on time and I was there on time. So again, no problem I got the message loud and clear you do not want my business and to go elsewhere. I will try my best to ensure other people follow.

Service was quick & efficient. Much appreciated.

Courtney was great. How ever I do have issues with Arron our sales Rep. Who repeatedly lies to me that my Toyota platinum plus care warranty did NOT cover a car rental it only covered a “loaner” that they did not have available. So I was car less.

Yes Courtney was excellent is the damn Toyota sunshine charged me $66 out of stock feet Fall apart I shouldn't have to pay but that's all right I will tell everybody about it publicize it that's wrong and I take my car there all the time to get service oil change stick a knife in my back

Job well done thanks

All good. Tom Johnson

Courtney is my go to ! I’ve been making appointments for the last 13 + yesrs

My overall service was fine. However, my tires were rotated and my front driver side hubcap was not fastened properly so it came off while driving to work the day after the service.

Thank you for the great service and hospitality as is always the norm. Super great customer service. Always a pleasure to work with her. Thank you Courtney!

This service team is the BEST! They’re trustworthy, professional, personable, and most of all, the service of our vehicles is always done well.

Very helpful

Forgot to use my discount coupon. Other than that. It was all great.

The service was quick and efficient

Sunshine Toyota is the best!

Heads up does not work now! It did before this service!

Service was fast and accurate. Thank you!