Sunshine Toyota Auto Repair Service

Service has always been stellar, and I’d be happy to say this publicly

I wish Sunshine would offer coupons on service like Metro Toyota does.

Took car in because day prior, would not start, error code was brake power low. Was advised health check would be performed. Health check was performed and no issues detected so I was called to retrieve vehicle. I asked if the battery tested ok, and found out the battery had not been tested. I was asked if I wanted the battery tested, to which I replied yes, based on the fact that when googling this error code for this model, first mode of failure that appears is battery needs replacement. After the battery was tested, I was informed the battery tested at 30% and the decision was made to replace the battery. I was told it would take “a few minutes.” One hour later the service rep returned to the waiting area with a “surprised look” that I was still sitting there. It turns out that the service reps did not communicate between their lunch shifts, so I get the impression that the battery replacement was done for a while, and I was only waiting for a service rep to inform me. In the end, I am disappointed that I was charged $55 for a health check that did not diagnose the problem, rather, I diagnosed the problem. It seems this is a common issue with highlanders, so I’m disappointed that the service team did not think to check the battery first. Please feel free to call with questions - ****-****-xxxx.

She made it SO easy from drop off to pick up!! Super person to work with!!

Great job

Korea is very kind and helpful.

Thanks for giving me a last minute appointment.

Very professional and answered all of my questions. This was my first time there and I will return.

We trust Courtney and have for years and have always been completely satisfied.

Thank you for the new system that details the suggested repairs and the video support.

Korey was very nice and helpful he walked me through the video and gave me full transparency which is rare these days at automotive shops so I just really appreciate that & the kindness at Toyota is amazing.

Very friendly Keep me updated Great job

Didn't appreciate your employee driving my car like a 16 yr old with his parents car.

Thank you for your professionalism and prompt service of my vehicle. Courtney in service was very kind and informative of the process.

Car was washed without asking this time. I asked about tread status, and Korey went over my service sheet at that time. Car was done within an hour, which was the expectation set.

The service was excellent. Thank you Courtney.

Great communication from Korey!

Texting regarding an action needing approval assumes people always have access to their phones. I was working and just happened to check my phone, never expecting this type of notification. If there is a way to opt out of texts, please let me know.

Korey spent extra time explaining additional recommended maintenance. Very patient and personable. Nice job, Korey!

Excellent, prompt service.