Made appointment a month ago. I arrived at 1 50 for my 2 00 appointment. After signing the agreement Korey said it would take almost an hour. 1 hr and 35 minutes later it was done. He gave me the excuse that they were short staffed. Why do you schedule to many appointments knowing your short staffed? Very poor management?
8/1/2023
Lisa G. VERIFIED CUSTOMER
Appointment at 4:00. Waited about 15 minutes to check in. Seems like staff ignored the customers waiting. Will go to a family owned business for oil changes moving forward. Service after the sale is lacking.
8/1/2023
Barbara S. VERIFIED CUSTOMER
The tires were not rotated and the car was not washed as promised.
7/30/2023
Andrew R. VERIFIED CUSTOMER
Great service
7/30/2023
Ronald C. VERIFIED CUSTOMER
????
7/30/2023
Kyle G. VERIFIED CUSTOMER
Sara always is a pleasure to work with she always greets you with a smile and goes above and beyond.
7/30/2023
Sarah G. VERIFIED CUSTOMER
I like the new system with the text communication, but the URLs sent via text with the maintenance checklist and the option to pay did not work.
7/30/2023
Jon F. VERIFIED CUSTOMER
Very happy ????
7/30/2023
Tanya S. VERIFIED CUSTOMER
It’s really annoying to get back into my car and have everything turned on and adjusted as if someone just took it for a joyride instead of someone pulling it into a service bay. Cooling seats on, seat adjusted on every level, mirrors, radio. What the heck!
7/29/2023
Stacie H. VERIFIED CUSTOMER
It takes over an hour and a half just to get an oil change
7/28/2023
Julie H. VERIFIED CUSTOMER
Customer service is top notch.
7/28/2023
Jane W. VERIFIED CUSTOMER
Excellent customer service
7/28/2023
Sheryl D. VERIFIED CUSTOMER
Sara was excellent at her work and was always smiling
7/28/2023
Pamela C. VERIFIED CUSTOMER
Excellent service. Got in and out pretty fast. Wonderful people to work with
7/28/2023
Theodore N. VERIFIED CUSTOMER
Thank you.
7/28/2023
Christina D. VERIFIED CUSTOMER
Sara was very helpful
7/28/2023
Gerald B. VERIFIED CUSTOMER
Thought I was scheduled for oil change and tire rotation plus the 49 point inspection. You did great honoring my coupon from Metro your manager signed for and only charged me 49.99 my coupon was for. Nice lounge and coffee and even washed my car but now am worried sick you didnt rotate my tires. I should of asked when only charged 49 99 because your manager lady said it should of cost me 75-85 bucks when she signed and ok'd my Metro Toyota coupon. Please give me Pease of mind and let me if they did rotate tires and if not let me take it back for the same 25-35 price and soon!!
7/28/2023
Nicholas M. VERIFIED CUSTOMER
An amazing experience and definitely a returning customer.