So far I have been completely satisfied with your service department .no complaints on my end
2/10/2024
Jerome K. VERIFIED CUSTOMER
Need better communication between customer and mechanic. So I could have explained problem better
2/10/2024
Bill G. VERIFIED CUSTOMER
Great customer oriented service,
Thanks Ricky!
2/10/2024
Brett K. VERIFIED CUSTOMER
The service is always top notch
2/10/2024
Rose F. VERIFIED CUSTOMER
Ricky was very courteous and professional. Answered all of my questions and made recommendations on service to keep my car in tip-top shape.
2/10/2024
Doyle B. VERIFIED CUSTOMER
Will let them know about appreciate I was with a job well done.
2/9/2024
Peter C. VERIFIED CUSTOMER
Very nice and thoughtful! Thank you!
2/9/2024
Carmen E. VERIFIED CUSTOMER
Amber was very professional!!!
2/9/2024
Bethany T. VERIFIED CUSTOMER
The customer service was amazing. Not just from Ricky, but all of the staff. They were very friendly and helpful. Ricky specifically listened to me about my requests for service, so I didn’t end up receiving/paying for services that I didn’t need at this time. The service took 20-30 minutes longer than expected, but Ricky made sure to come update me more than once. He apologized for the wait, which of course I told him it was no problem. Apart from the staff, the waiting area is very inviting and comfortable, with snack and beverage options to choose from, a television, and comfortable chairs. I would highly recommend having your vehicle serviced at Heart City Toyota, and I will definitely bring my vehicle back next time it needs a service!
2/8/2024
Mark F. VERIFIED CUSTOMER
Very pleased with the work done.
2/8/2024
Bradley D. VERIFIED CUSTOMER
Prices. Are high
2/7/2024
Nancy H. VERIFIED CUSTOMER
Thank you for your speedy service
2/6/2024
Marlene S. VERIFIED CUSTOMER
I went in originally because a seal needed to get replaced.I had this by Hart. Plus, $5000.00 worth of other repairs they said i needed. About two months later I needed to come back because seal was leaking oil again.
After getting the work completed, I barely got home and warning. Lights came on my dashboard. I needed to go back the next day and they told me it was a oxygen sensor now this is a part that they were playing around near when they had to fix my seal..They charged me for the part, but not for labor. A week later guess what? Same warning lights are back on again! So this means I will need to go back there for the third time, hopefully to get my car fixed correctly! Really getting tired of returning for reworks
2/5/2024
Sara P. VERIFIED CUSTOMER
Amber was great! Friendly and helpful and explained the process because this was my first visit. I really appreciate the great service.
2/4/2024
Lomelly F. VERIFIED CUSTOMER
Thank you.
2/3/2024
Martin H. VERIFIED CUSTOMER
Martin H
2/2/2024
Mary L. VERIFIED CUSTOMER
Very costly but I choose the Toyota service over the local options because they know what they are doing.
2/2/2024
Daniel B. VERIFIED CUSTOMER
Great service at all levels. (Service personnel, mechanic, and cashier). Attention to detail and overall good experience.
2/1/2024
Philip L. VERIFIED CUSTOMER
I told him what was wrong and he still charged me with a diagnostic fee.