My first visit to the service center since purchasing my vehicle on June 1st of this year. I was kept in frequent communication about what was happening and how long to expect. I was shown the defective part. The gentleman helping me was so kind! I was very pleased and so happy to have such a good experience at Heart City…I tell everyone about their gold star treatment!
11/4/2023
Susie N. VERIFIED CUSTOMER
This was for our first 5000 mile checkup for our new Highlander. The Service Dept was very proficient and professional. I highly recommend Heart City Toyota.
11/4/2023
Nancy Y. VERIFIED CUSTOMER
I always enjoy my visit with Heart City Toyota. They listen and work within my budget. Thanks again for a great job.
11/3/2023
JANE T. VERIFIED CUSTOMER
John was very kind. In fact, the entire staff were very helpful and kind too.
11/3/2023
Mary K. VERIFIED CUSTOMER
Besides the competent service and repairs, I appreciated the clear communication that Rick provided to make sure I knew what repairs were needed and what they were going to cost
11/2/2023
Dolane L. VERIFIED CUSTOMER
Everyone was polite and helpful!
11/1/2023
Barry C. VERIFIED CUSTOMER
Always great service with Ricky Vargo!
11/1/2023
Anna K. VERIFIED CUSTOMER
Had my two young children with me- everyone was incredibly nice and my car was done in record time. Really appreciated the room with a door so my kids and I had a container space to be in.
11/1/2023
Gregory B. VERIFIED CUSTOMER
Very professional and informative about services dealing with our car thank you.
10/31/2023
Danie G. VERIFIED CUSTOMER
I asked specifically if the tires had been filled/looked at during the oil change tire rotation. I was assured yes but the tire light was still on when I went to leave and the paper I was given indicated pressure should be at 35 but each tire was at 24/24/24/26. I can fill the tires but I paid over $100 for the job to be done correctly. I enjoy going to Toyota because it’s the most convenient but I can’t keep overlooking the poor job that happens sometimes. I’m also unsure after looking at what I was charged what I was charged for because none of the numbers add up to what I was actually charged. Unfortunately I don’t know that I’ll be back. Being charged on the higher end I would expect the job to be done exceptionally not leaving feeling taken advantage of.
10/31/2023
Raymond S. VERIFIED CUSTOMER
thanks for providing free Internet and a place for me to work while I waited for my vehicle. That allowed me to get my workdone while I waited.
10/28/2023
Linda B. VERIFIED CUSTOMER
Great communication
Went above expectations
Answered all questions
Friendly
Thank you, Linda B
10/28/2023
Phu P. VERIFIED CUSTOMER
The price to change a car's oil is twice as expensive as outside. That's a disappointment for a loyal customer like me.
10/27/2023
James S. VERIFIED CUSTOMER
Everyone was helpful, polite, and knowledgeable.
10/27/2023
Dennis J. VERIFIED CUSTOMER
Almost 2 hours for an oil change and tire rotation??????? Too long don’t you think??????
10/27/2023
Stephen R. VERIFIED CUSTOMER
Very fast service. Thanks
10/26/2023
Paul S. VERIFIED CUSTOMER
Everyone I have met Heart City have been extremely honest and helpful!!
10/26/2023
Shirley B. VERIFIED CUSTOMER
All good
10/26/2023
Vito P. VERIFIED CUSTOMER
Amber was very nice. Thank you for the service.
10/26/2023
Becky C. VERIFIED CUSTOMER
She was very professional in fact I saw her handle a very difficult situation with a customer ( not me but the woman sat next to me in the waiting room) in a very proficient manner. She was very informative and helpful to me.