Good job too many issues to fix at once. Do you ever have coupons off for service?
12/27/2024
Dawn S. VERIFIED CUSTOMER
On top of the black mold issue from the roof rack leak, that I was under the impression Serv-Pro would do the mold remediation process. They didn't wipe down the dash, clean the seats, after changing out the moldy headliner and carpet. I have no faith that it's been cleaned properly and free of mold spores. I am out of pocket nearly $600 for rental"upgrade"to have an SUV instead of a car that I'm unable to get out of easily!
I purchased a new battery for the remote. I even verified on the phone that it has been installed. Only to find the new battery and one of their tools in the drink holder... never had been installed!
Had a coupon for but 3 get 4th tire for$1. Payouts full price, got a $70 rebate. I will NEVER go to this dealership for anything!
12/26/2024
Joan S. VERIFIED CUSTOMER
Today's experience was great. I was greeted with a hello and left with a smile. Job well done.
12/24/2024
Orlando M. VERIFIED CUSTOMER
Thank you
12/22/2024
Diana D. VERIFIED CUSTOMER
Rick is always so kind and thorough. I know my Rav4 is UK n good hands at Heart City. I bought my Rav4 there and always bring it back for maintenance and service. Thank you!
12/21/2024
Timothy R. VERIFIED CUSTOMER
Everyone was very helpful and understanding.
12/21/2024
Manuel R. VERIFIED CUSTOMER
Everything good.
12/20/2024
Dave S. VERIFIED CUSTOMER
Well done Amber. You and your service technician saved our Christmas trip to Montana. Thank you!
12/20/2024
Barry C. VERIFIED CUSTOMER
Everything was perfect! And a very enjoyable experience!
12/20/2024
James B. VERIFIED CUSTOMER
Excellent
12/20/2024
Richard C. VERIFIED CUSTOMER
Thank you!
12/19/2024
Nancy I. VERIFIED CUSTOMER
Thank you
12/19/2024
Mary G. VERIFIED CUSTOMER
Informed
12/19/2024
Gregory B. VERIFIED CUSTOMER
Good ???? job thank you
12/18/2024
Deana W. VERIFIED CUSTOMER
So accommodating! Went above and beyond to help ensure I wasn’t left without transportation. Also made sure everything was taken care of on this visit rather than having to come back again.
12/18/2024
John G. VERIFIED CUSTOMER
Amber told us that it would be an hour for our 15K check and she was right on, in fact we believe it may have taken the service team a bit less than an hour. Good work team!