Love Lilly. She always greets me with a smile and listens to my car questions and finds an answer. Been a toyota south customer for about 25-30 years. Service is expensive but I know it done right and that's worth the extra money in my opinion. Thank you Lilly
9/1/2023
Emily L. VERIFIED CUSTOMER
You all really did an amazing job. Thank you so much!
9/1/2023
William R. VERIFIED CUSTOMER
Well I was satisfied when the oil leak was fixed however I wasn't very happy when I went out to the parking lot and it was leaking oil after the oil change
8/31/2023
Jeanne B. VERIFIED CUSTOMER
It did take too long. 2 hrs for a tire rotation seems to be toooo long but will keep coming back
8/31/2023
Lisa G. VERIFIED CUSTOMER
Dalton was very professional and kind.
8/31/2023
Sandra P. VERIFIED CUSTOMER
Matt listen to all the problems I described and addressed them completely. He was very professional and helpful. I will return my vehicles to Gates Toyota for any future repairs.
8/31/2023
Dalton E. VERIFIED CUSTOMER
Friendly and very well spoken and informative!
8/31/2023
Jason S. VERIFIED CUSTOMER
The tech Trevor was not very courteous and came off with an attitude of not caring after they had forgot to service my vehicle. Service was scheduled at 4:15. By 5:56 I still had not received a call about completion..I called and was told they were going to get the vehicle and take it back now. After questioning what the purpose of an appointment time was if it was going to take more than 2 hours for an oil change I was informed that if I go to the doctor and have an appointment time that might not occur on time either. The service manager Andrew Whitaker did come to talk to me after I believe another tech went and got him after overhearing my discussion with Trevor. Andrew did an amazing job and went above and beyond to remedy the issue with getting my corporate lease serviced.
8/31/2023
Will G. VERIFIED CUSTOMER
Glad to.
8/31/2023
Jo N. VERIFIED CUSTOMER
Lillie is wonderful! It's always a pleasure to see longtime employees. I love Toyota South!
8/31/2023
Charles S. VERIFIED CUSTOMER
Very pleased. Promt courteous service. Pleasant friendly staff.
8/30/2023
Arch M. VERIFIED CUSTOMER
Second time typing this. Took over two hours for an oil change and tire rotation that normally takes 45 minutes to an hour. I never got a reason why it was taking so long when I inquired.
8/29/2023
Mary H. VERIFIED CUSTOMER
Excellent service. I appreciate the advice and service given by Dalton K. to my vehicle running smoothly for a long time. Thanks
8/29/2023
Kaitlin W. VERIFIED CUSTOMER
Great deal on my car and great service so far! Thank you
8/27/2023
Roxanne K. VERIFIED CUSTOMER
100k mile service, $600. I was told I was lucky they got the work done in 4 hours.
A part that got worn out from changing oil was left on and leaked. When I took it back they had to order the part. Three visits for 1 service. THREE, how lucky am I now?
8/27/2023
Bruce S. VERIFIED CUSTOMER
Service check sheet was blank on observed and set tire pressure, had requested 35 psi, no idea or certainty if completed?
8/27/2023
Megan T. VERIFIED CUSTOMER
Was fairly quick. No complaints at all.
8/27/2023
Gwen H. VERIFIED CUSTOMER
The process yesterday went very smoothly. Everyone was very courteous and friendly.
8/26/2023
Christy S. VERIFIED CUSTOMER
They were all very professional and nice. I was told it would take a long time for my vehicle to get done and I was fine with that so I planned accordingly. I was very surprised when they called me a couple hours later to let me know my van was done. I will definitely be a repeat customer