I'll look forward to seeing Dalton again at TS.thanks!
8/26/2023
Anita E. VERIFIED CUSTOMER
Matt was efficient, friendly, and professional. Upfront estimate alleviated any shock of cost of service. Appreciate the effort to find the part my 22 year old vehicle needed and finishing work the same day. 5 stars.
8/26/2023
Phillip D. VERIFIED CUSTOMER
I had a scheduled appointment but waited 90 minutes for a tire rotation and multi-point inspection.
8/25/2023
Shaun J. VERIFIED CUSTOMER
They did not reset the computer. It still tells me maintenance is required when I start it.
8/25/2023
Sarah F. VERIFIED CUSTOMER
My oil change and tire rotation service was completed in a very timely manne. I also appreciate the multiple spacious and comfortable waiting areas and friendly staff. Thank you!
8/25/2023
Dawn F. VERIFIED CUSTOMER
Matt was very courteous and helpful! He is an asset to your Toyota team.
8/25/2023
Nancy P. VERIFIED CUSTOMER
Great service and staff!!
8/25/2023
Anthony C. VERIFIED CUSTOMER
Brake fluid was not refilled. Almost empty. I bought brake fluid on way home from service appointment and added necessary fluid that was neglected by service provider
8/25/2023
Dewey M. VERIFIED CUSTOMER
Good Service
8/25/2023
Amanda A. VERIFIED CUSTOMER
My road hazard did not pay for a plug. Guy I spoke to acted like it would when I dropped my truck off. then blew past me when I asked at the payment window saying “doesn’t cover plugs” without even looking at me or allowing me to speak. He just kept walking right by me.
8/24/2023
Dan F. VERIFIED CUSTOMER
The mechanic did not fasten the shield under the car after changing the oil. He did not notice that my coolant was quite low.
8/24/2023
Karleen B. VERIFIED CUSTOMER
Don’t suspect anyone even looked for the problem or at the truck. There for nearly one and one half hour. Paid $79.50, said could fix problem for another $322.00. Couldn’t be more discouraged with such business treatment.
8/24/2023
James I. VERIFIED CUSTOMER
Everyone there always does a terrific job. Thanks
8/24/2023
Betty S. VERIFIED CUSTOMER
Did a great job everybody is friendly and helpful
8/23/2023
Marilyn L. VERIFIED CUSTOMER
I had a coupon for the, what I assumed was the needed maintenance on my car. I appreciated the honesty of Joe Reeves in telling me I didn’t need all of what the coupon covered so I was charged less than what I had anticipated I was going to have to pay. Thankful for your honest employees. Great help to me as I am a widow on a fixed income.
8/23/2023
Ronald R. VERIFIED CUSTOMER
Took over two hours for a scheduled oil change and tire rotation. This is way too long for a scheduled appointment. I was in there last week also for my RAV 4. It took an hour and 45 minutes. Maybe you could consider having designated technicians for routine maintenance which is usually more predictable in time needed to complete.
8/23/2023
Stephen H. VERIFIED CUSTOMER
I have been dealing with Joe since I purchased my truck. Joe is an awesome guy. He follows up with you, gives you honest advice and helps you make the best decision for you and your circumstances. I have never had a service advisor that treats you this way. Joe even took care of my wife on our Hyundai that was purchased at Gates Hyundai because of how bad we were treated there. All of the folks at Gates Toyota are top notch, I just have a preference to deal with Joe. Good Job overall to the team.
8/23/2023
Michael B. VERIFIED CUSTOMER
He was very helpful and extremely accommodating to my situation.
8/22/2023
Nicole L. VERIFIED CUSTOMER
I wasn't there but my boyfriend was ans he said that Dalton was great!!