For the THIRD TIME I left the service dept only to have to return again because something was loose and causing my car to rattle and skip.
My total was refunded but the THIRD TIME???
8/16/2023
Connie R. VERIFIED CUSTOMER
Fast professional service
8/16/2023
Muwada O. VERIFIED CUSTOMER
Thanks
8/16/2023
Deron T. VERIFIED CUSTOMER
The only thing that was concerning was the multi point inspection. My brakes were in the yellow at last service and I have not had them replaced yet but they were checked as green this inspection. Just makes you wonder if anything was really checked.
8/16/2023
Christopher C. VERIFIED CUSTOMER
Job well done
8/15/2023
Robert C. VERIFIED CUSTOMER
Well satisfied…as usual!
8/15/2023
Sid B. VERIFIED CUSTOMER
Matt was awesome. It was great that he was able to work us in on short notice. He gave us an accurate estimated timeframe for getting the car looked at. It was a bit surprising how long it takes to get the parts shipped in, but not terrible. Thanks Matt!
8/15/2023
Genevivve B. VERIFIED CUSTOMER
Service was completed in a timely manner and the car drove like new as I left. Thank you!!
8/15/2023
Vashti S. VERIFIED CUSTOMER
Trevor was amazing at keeping me updated on the progress of my vehicle and letting me know what needed doing. He was very professional and courteous.
8/15/2023
James F. VERIFIED CUSTOMER
When we bought the truck we found a small spot where there was no paint near the rear dooe handle. Leo said we can get it fixed when we brought it in to get the ceramic coating. We were told by Nate that there would be a loaner car for us while the truck was being worked on.
When we got there for our 2:00 appointment, we were told there was no loaner car. Nate did get us a used car to borrow that hadn't been cleaned out yet. When we got the truck back, I looked over the paint and saw the spot was still there, nothing had been done to fix it.
I told Nate about it and he ssid we'd have to come back and get it fixed later and that I'd probably get gas money for my next trip from Georgetown.
I don't have an appointment for that next visit. I THINK he was going to look into what happened then call me. But I don't know...
So, am I totally satisfied? No.
8/15/2023
Peggy G. VERIFIED CUSTOMER
I appreciate the kindness and the service they offer
8/15/2023
Lesia O. VERIFIED CUSTOMER
Service was great. Maybe could have taken less time. I had an appointment and was there 2 hours.
8/14/2023
Joann T. VERIFIED CUSTOMER
Dalton Kelley is awesome! I appreciate the care he took with my vehicle. Five star service for sure!
8/13/2023
Carolyn B. VERIFIED CUSTOMER
Matt was great and took time to answer my questions about the repair.
8/13/2023
Jeanne Marie. VERIFIED CUSTOMER
While he did adjust the left headlight, there’s still an upper shadow that prevents the headlights from lighting up a normal distance ahead of the vehicle. I will be returning. It is unsafe to drive at night right now.
8/12/2023
Geoffry R. VERIFIED CUSTOMER
I will come back in future, good service indeed
8/12/2023
Leonard R. VERIFIED CUSTOMER
Great service !
8/12/2023
Jennifer C. VERIFIED CUSTOMER
Great team work
8/12/2023
Ronald R. VERIFIED CUSTOMER
Took well over 1.6 hours. Usually in and out in under an hour.
8/12/2023
Veronica P. VERIFIED CUSTOMER
I always trust Toyota. South, Richmond with all my vehicle needs.