On 11/18/24 I had a scheduled appointment for my Tundra for a Safety Recall for the sudden loss of tire pressure and to receive the second key and have it programmed. I scheduled this appointment weeks ago and took the day off from work. Today I drove an hour to Richmond for my appointment. I waited several minutes then an employee notified me that the master mechanic is on their hour long lunch break. After over an hour of waiting then the employee came back and stated someone for got order my key. This was a total waste of my day I took off from work and the gas I had to use driving from Mt. Sterling. Someone should have notified me on Friday that my second key had NOT been ordered!
11/19/2024
Nancy B. VERIFIED CUSTOMER
Lillie and the Gates team are the VERY best!!
Headley Bell
11/19/2024
Julie M. VERIFIED CUSTOMER
Trevor was very helpful and courteous. He explained all services provided and answered the questions I had. I was very satisfied with my service experience.
11/19/2024
Jennifer I. VERIFIED CUSTOMER
Well the job isn't finished. They had to order parts but everyone that was there was so kind and so sweet and so helpful in explaining things to me
11/18/2024
Eric J. VERIFIED CUSTOMER
Lillie is always customer service oriented and always takes care of my vehicle needs. She's simply the best.
11/18/2024
Charles- Tmmk. VERIFIED CUSTOMER
Service was done in a timely manner ! The service advisor was very helpful and friendly ! I would recommend the dealership to anyone !
11/17/2024
Damon P. VERIFIED CUSTOMER
No issues with service
11/17/2024
Rob J. VERIFIED CUSTOMER
Lilie was very helpful! Basically everyone was cheerful and that is great. Thank you for the service.
11/17/2024
Amanda C. VERIFIED CUSTOMER
Thank you, I look forward to giving my feedback.
11/16/2024
Sheila W. VERIFIED CUSTOMER
Everyone was so nice and the salesman who fixed my phone App was
Exceptionally nice. I appreciate you all. Thank you
11/16/2024
Rob J. VERIFIED CUSTOMER
Charlotte was very courteous and pleasant! Thank you very much!
11/16/2024
John M. VERIFIED CUSTOMER
Price too high for simple oil change. Customer service was awesome...
11/16/2024
Yash R. VERIFIED CUSTOMER
Customer service was great, vehicle still has vibration..
11/16/2024
Billy R. VERIFIED CUSTOMER
This is a lease truck
11/16/2024
Allison S. VERIFIED CUSTOMER
Charlotte (1) immediately made me feel welcomed and comfortable; (2) kept me completely up to date on my vehicle throughout the day - we must have talked four or five times; (3) explained what was going on with the vehicle in terms I could understand; and (4) appeared to express genuine compassion when I paid for the repairs because she knew it was a hefty bill. Things like being welcoming and compassion sound small, but Charlotte and people like her are the main reason I will continue to have my car serviced at Toyota.
11/15/2024
Elizabeth K. VERIFIED CUSTOMER
Thank you so much for having my car picked up and delivered back to me.
11/14/2024
Patricia L. VERIFIED CUSTOMER
Very happy with a job Well, done
11/14/2024
Stephanie E. VERIFIED CUSTOMER
Great job
11/14/2024
Mary Ann. VERIFIED CUSTOMER
Friendly and professional service…
11/13/2024
Arie Tmmk. VERIFIED CUSTOMER
Trevor was super helpful and I really appreciate him taking the time to walk me through ordering new tires for my vehicle. Thank you so much for all the help