Charlotte was exceptional! Check in was quick and easy and she was beyond helpful! I always have a great experience at Toyota south and Charlotte makes the experience even better! 5 stars!!!
11/13/2024
Leah S. VERIFIED CUSTOMER
Lillian was very condescending to me and told me that the battery could only be a Toyota battery. She had a very demeaning tone when handling my case. She told me that the technician had to be paid when Toyota didn't do anything for me and requested their $79.50 for the nothing they did. I feel like they didn't check out what else was causing my car to die at red lights and to not start back. The car was just serviced 2 weeks prior and everything checked out fine. A brand of a battery doesn't make any difference to a car.
11/12/2024
Michael Tmmk. VERIFIED CUSTOMER
Tammy delivered excellent service and was extremely courteous in every way to assist me with my service.
11/12/2024
James W. VERIFIED CUSTOMER
The speed of the service was quick but the customer service is VERY lacking. After entering I was told someone would be right with me so I stood and waited as the employees carried on personal conversations while I just stood around. After they finished joking and laughing with each other, one of them finally came over and checked me in. It is very off putting to feel like you are “interrupting” them. Additionally, they just stuck a tablet in front of me and said “Sign here…” and didn’t explain what I was signing or what my signature was going to be used for. When I was looking at it trying to figure it out for myself they seemed to get impatient and said to sign in the grey box and I told them I didn’t know what I was signing for because if you just sign something without knowing what you’re doing, especially at a service facility, you can be liable for a lot of expense.
11/12/2024
Charles E. VERIFIED CUSTOMER
I’m not ready to trade in my ‘24 Capstone yet but will give Toyota South a chance when I’m ready to trade
11/12/2024
Matthew L. VERIFIED CUSTOMER
Andrew was outstanding.
11/11/2024
Christian G. VERIFIED CUSTOMER
I came into the Richmond Toyota South location and everyone in the service department was friendly and helpful. They was able to squeeze me in for a last minute car service appointment.
11/11/2024
Larry H. VERIFIED CUSTOMER
Service was performed promptly upon arrival.
11/10/2024
Frank H. VERIFIED CUSTOMER
You guys were awesome and really fast.
11/10/2024
Charles W. VERIFIED CUSTOMER
Ok
11/10/2024
Nick B. VERIFIED CUSTOMER
Thanks Matt and team. Wheels are good.
11/9/2024
Carolyn B. VERIFIED CUSTOMER
Love Lillie. Always pleasant and efficient!
11/9/2024
Bobbi S. VERIFIED CUSTOMER
We woke up to an emergency tire issue, called to ask if there was any chance to work it in today and they absolutely. Once they started we had four new tires put on, they also performed the upcoming service while it was in the garage, and had the vehicle finished before the end of the day!
Toyota South goes above to help people!
Thank you! Chris & Bobbi S
11/9/2024
Steven S. VERIFIED CUSTOMER
Very professional
11/8/2024
Gregory G. VERIFIED CUSTOMER
None
11/8/2024
Nancy A. VERIFIED CUSTOMER
Great service, my van was ready a little earlier than I was expecting, overall a very smooth appointment
11/8/2024
George E. VERIFIED CUSTOMER
Dalton is a wonderful young man. Very polite and informative. Much appreciated. George
11/8/2024
Robert P. VERIFIED CUSTOMER
Trevor wanted to make sure he explain by showing what was going on with my car. That goes a long way of car enough about your customers to take time and earn my trust. Great job Trevor and Joe pulling all sources to get the job done while I was there.