Charlotte Swords was very professional and I appreciated her help with what I needed to have done today. It was an excellent experience.
8/15/2024
Rosalind Y. VERIFIED CUSTOMER
Lillie was kind friendly and professional she explained the need for a new tire (nail) ordered tire and set up appointment to return for replacement. I know she has been in service department for many years (I’ve been buying/having car serviced at Toyota South since 2003) and she always treats everyone with a smile and professionalism- you have an exceptional representative for your company.
8/15/2024
Leona B. VERIFIED CUSTOMER
Trevor is a nice young man.
8/15/2024
Patricia R. VERIFIED CUSTOMER
Excellent experience!
8/15/2024
Joseph M. VERIFIED CUSTOMER
Disgusted that my driver’s seat settinge we’re completely changed during service.
8/14/2024
Robert C. VERIFIED CUSTOMER
As always your service department was great since buying the Highlander from your dealership your sales man and service is A1 service I continue to use your dealership and drive a hour due to the customer service. I also recommend your dealership to anyone looking for a vehicle
8/14/2024
William S. VERIFIED CUSTOMER
She listened to all my concerns and requests and committed to taking them on and working towards a resolution. She provided feedback on service requirements not requested without being high pressure about it. In addition she had my truck washed. ????
8/14/2024
Lola G. VERIFIED CUSTOMER
N/A
8/14/2024
Elizabeth M. VERIFIED CUSTOMER
Charlotte is the best!!
8/14/2024
Kimberly R. VERIFIED CUSTOMER
Service engine was not checked like we ask
8/14/2024
Erin C. VERIFIED CUSTOMER
Very friendly staff as always. Been going to Toyota South since 2006. One thing though... there was a roach (beetle??) crawling around in the room I was sitting. Not surprising given the time of year :)
8/14/2024
David K. VERIFIED CUSTOMER
I asked for oil change
I also got tire rotation even though I just did that last oil change I paid bill and didn’t say anything but I didn’t request the tire rotation.
8/13/2024
Donna N. VERIFIED CUSTOMER
I was very surprised to find that these basic services have tripled since 2021. Vote Trump! In November!!!
8/13/2024
Rita D. VERIFIED CUSTOMER
Lillie was very helpful bc and kept me informed! Appreciate so much Toyota South and their helpfulness! Questions answered and wait time short. Waiting area very clean and comfortable! Thank you
8/13/2024
David S. VERIFIED CUSTOMER
Appointent went fine. Very efficient operation. Very pleased with the person I dealt with. This dealership has streamlined things since I last visited. Quite happy overall.
8/13/2024
Fred B. VERIFIED CUSTOMER
Charlotte was professional, engaging& knowledgeable. Very positive encounter!
8/13/2024
Donya J. VERIFIED CUSTOMER
Everything was exceptional!
8/13/2024
David B. VERIFIED CUSTOMER
I’ve been coming to Toyota South for service for 10 years. The people are great and I’ve never had a problem with the service I’ve received. Over the last few years, though, the service time has gotten longer. The last couple of times I tried the first appointment of the day with no change. Living in Lexington makes it a three hour commitment for an oil change.