The whole staff was great! They made me feel like Felicia (the 4runner) and I were high on their list of priorities!
8/8/2024
James C. VERIFIED CUSTOMER
My car was spotless when I brought it in. It looked like **** when I picked it up. There were water spots everywhere and I mean everywhere
8/8/2024
Christy L. VERIFIED CUSTOMER
Charlotte Swords - who helped me with getting my car serviced did a good job. But when I came into the dealership and approached the service counter of those who check in the cars, there was a male employee who wouldn’t look up from the computer whatsoever. Even though I had placed my purse and keys directly in front of him, he ignored my presence, and I felt very unwelcome. At the minimum, he could’ve at least given Given me some eye contact, and maybe smiled. It was so awkward that I was tempted to leave and get service elsewhere. This should not in any way negatively impact Charlotte, but whoever that grumpy employee is- he should not be on the front line, especially if he is having a bad day! I have consistently bragged on Toyota South but now I question if I will even buy my next car there.
8/7/2024
Lindsey I. VERIFIED CUSTOMER
Waiting area was much too cold. Rest of visit was fine.
8/7/2024
Roderick M. VERIFIED CUSTOMER
Very polite and professional
8/7/2024
Joe W. VERIFIED CUSTOMER
It looked as though my vehicle had been sprayed with water, leaving many water spots on my windows, mirrors, and chrome. I’m sure it was sprayed/washed with complementary intent, and I appreciate such things. Just ask me before you offer to spray or wash my vehicle.
As far as the service I received, as always it was fantastic.
8/7/2024
Perry A. VERIFIED CUSTOMER
Lillie done a great job of keeping me updated. Very kind. My issue was I was there for 2:45 minutes for a tire rotation plus an added on nail in the tire patch.
8/7/2024
Terri C. VERIFIED CUSTOMER
I never have any issues getting my car serviced, in and out very fast. Everyone is polite, respectful and courteous.
8/7/2024
Peggy N. VERIFIED CUSTOMER
I appreciate friendly service and trustworthy people. Thank you for your service.
8/7/2024
Michael R. VERIFIED CUSTOMER
n/a
8/7/2024
Bill M. VERIFIED CUSTOMER
Great job
8/7/2024
Tahir M. VERIFIED CUSTOMER
Very customer oriented .
8/6/2024
Bridgette J. VERIFIED CUSTOMER
Charlotte was amazing to work with! We always receive the best customer service at Toyota South!! We bypass Lexington to come here for your excellent service!!
8/6/2024
Bridgette J. VERIFIED CUSTOMER
Charlotte was amazing to work with! We always receive the best customer service at Toyota South!! We bypass Lexington to come here for your excellent service!!
8/6/2024
John G. VERIFIED CUSTOMER
Thank you
8/6/2024
Terry F. VERIFIED CUSTOMER
I was there for 2 and one half hrs for an oil change and tire rotation.
8/6/2024
Francisco--Tmmk V. VERIFIED CUSTOMER
Excellent service provided by Tammy.
8/6/2024
Millie B. VERIFIED CUSTOMER
Check in was quick and easy. Rep. Was very professional.