The service went well. I left my car & everything was done well. I appreciated Charlotte making sure it was all completed.
6/29/2024
Stephen C. VERIFIED CUSTOMER
Josh Perkins was salesman and he was very nice and went out of his way to see that a few problems with car I bought was repaired
6/29/2024
Tim D. VERIFIED CUSTOMER
Very helpful
6/28/2024
Joy F. VERIFIED CUSTOMER
I appreciate everyone at Toyota South for helping my Toyota experience be so great. Everything was taken care of above and beyond.
6/28/2024
Robert M. VERIFIED CUSTOMER
Trevor and I think cory provided exceptional help in resolving connection issues between car and phone
Thank you
6/28/2024
Leonard S. VERIFIED CUSTOMER
Good service
6/28/2024
Cheryl W. VERIFIED CUSTOMER
Thank you for working our car into your schedule. We were traveling, when the engine light came on. Your manager took great care of us and everyone at the dealership was was so kind.
6/28/2024
Robin S. VERIFIED CUSTOMER
Another great visit to your service dept, the only place I take my Tundra.
Thank you
6/28/2024
David C. VERIFIED CUSTOMER
Lillie & South service team, always very pleased!
6/28/2024
Stella T. VERIFIED CUSTOMER
Nice. Attentive and noted all things I wanted serviced. He even asked about an engine filter change. Did not know I had one. Very satisfied that the service was prompt--did not have to wait an inordinate amount of time. Loved the car wash! Thanks.
6/28/2024
Randy D. VERIFIED CUSTOMER
Very disappointed with Toyota. Been a Toyota owner for 25 years. My be time for a change
6/27/2024
Albert T. VERIFIED CUSTOMER
Completely satisfied
Trevor really went above and beyond on this one.
Thank you
6/27/2024
Robby I. VERIFIED CUSTOMER
I do not believe the service advisor was to blame but the technician. My air filters was filthy and I changed them my self after arriving home. No one told me the condition of my filters. I have emailed Andrew Whitaker pictures.
6/26/2024
Suzanne G. VERIFIED CUSTOMER
The pricing was a lot more than what I was told it would be, and I was also not able to apply my Military discount. When I went back to the service Advisor, he just looked at me like I was dumb
6/26/2024
Matt C. VERIFIED CUSTOMER
This is the second time I've been to Toyota South. I would give you a B+ this time.
I had new tires mounted and an alignment done. At the conclusion of my service I asked to see the before and after of the alignment. The sheet given to me showed that one of the specs was still in the red - "out of spec" after the alignment. The service tech was not able to explain so he went and got the alignment tech to come talk to me.
I was told why it didn't matter that it was out of spec. I was told "it's ok and won't make a difference in the wear of ride of the car". I'm an engineer by training, so when I see that something is out of specification, I'd like to know why. I was not satisfied with the explanation but decided that since I'm not an expert on alignment, I guess I'll just have to accept the answer. But I'm still left wondering why the garage even measures this particular specification if it "doesn't matter".
Further, I just went to get my paperwork to make sure I had the right details on the spec. I didn't get a copy of the alignment, it stayed with the copy of the work that was given to the billing clerk.
Thx.
6/26/2024
Ray S. VERIFIED CUSTOMER
Explained the issue well. Seemed interested in me knowing exactly what had happened to my car.
6/26/2024
Jeffrey A. VERIFIED CUSTOMER
Being that I had an appointment. I believe I should’ve been told my vehicle wouldn’t be washed and the paint touch up pin wouldn’t be there. I have a hour drive just to come to Richmond from Frankfort. I could’ve used that 3hrs wasted in time and gas washing my vehicle and having the touch up sent to my house as it is anyway. Since my vehicle was purchased there someone should’ve known that my 4Runner couldn’t be ran through the car wash y’all have on site. Doesn’t seem like caring to me. Waste of time.
6/25/2024
Billy C. VERIFIED CUSTOMER
Great customer service. Lillie Webb is the best.
6/25/2024
Tammie B. VERIFIED CUSTOMER
Good
6/25/2024
Stephanie M. VERIFIED CUSTOMER
Car was to be picked up but didn’t happen. So I was 40 min late for appointment since I live in Lexington. THEN I sat for 3 hours before someone comes out and said the parts just got there and they are ready to start the 3 hour job.