Matt really helped out, not by fixing the problem, but by giving me the best advice going forward on finding the fix so that I wouldn't be wasting money on the wrong fix. This might not make sense if you weren't the one doing the error codes or working on the car but as a single family car owner and single income I 100% appreciate the advice given and look forward to bringing my car there and finding the correct fix when it goes into safe mode again.
1/27/2024
Billy H. VERIFIED CUSTOMER
Trevor was and has been great to work with. However, I was charged $79.50 just to have my car diagnosed. I was told to fix it would be another $420 and parts would need to be ordered. I wasn’t happy with that at all. I called a few other places. Found one that not only had the parts in stock but charged $288 less to diagnose, replace, and program the parts I needed. I found that both interesting and unsettling.
1/27/2024
Ellen W. VERIFIED CUSTOMER
Thanks to Matt for keeping me informed in work being done and pricing
1/27/2024
Amy--Tmmk L. VERIFIED CUSTOMER
Pick up was fantastic. Great service and great to work with!!!
1/26/2024
Isaac H. VERIFIED CUSTOMER
We are completely satisfied,
1/26/2024
Mary W. VERIFIED CUSTOMER
Always excellent customer service that's why I keep coming back! And I recommend this dealership to everyone. Other Toyota dealerships around the country should be more like Toyota South in Richmond.
1/26/2024
Tommy H. VERIFIED CUSTOMER
Matt, very professional, gave me a solution soI I wouldn’t have to make an additional trip to have warranty work completed. Completed in a timely manner as stated. I have always been pleased with Toyota South. There service department has completed the work without having to come back 10 times, for something that should have been completed the first time.
1/25/2024
Jeff V. VERIFIED CUSTOMER
Charlotte was awesome!
1/25/2024
Isaac H. VERIFIED CUSTOMER
We were completely satisfied with our visit with Trevor. We really like Toyota South. We have dealt with Toyota South for several years and we never want to quit.
1/24/2024
John B. VERIFIED CUSTOMER
Dalton was great. He was professional and caring. It because of employees like him that I have such trust in always bring my 4Runner to you all.
1/24/2024
Garry J. VERIFIED CUSTOMER
Lillie and her team and all the service department are always friendly courteous. It always help to take care of your vehicle.
1/24/2024
Della D. VERIFIED CUSTOMER
Thank you!
1/24/2024
Amos K. VERIFIED CUSTOMER
Good customer care
1/23/2024
Paul M. VERIFIED CUSTOMER
Was scheduled for a second key fob. After checking in two hours later I was told by the parts department my second key fob wasn’t ordered we will call again to reschedule. Took personal time off was a waste of my time and money.
1/23/2024
Lana M. VERIFIED CUSTOMER
Very satisfied with the service and they even washed my vehicle.
1/23/2024
Delores D. VERIFIED CUSTOMER
Service was done in a very timely manner. Thank you!
1/23/2024
Demie S. VERIFIED CUSTOMER
“Rear cross traffic alert malfunction” is showing up on the dashboard also “Blind Spot monitor malfunction.” Then, my stereo sound still isn’t working.
1/22/2024
Lew C. VERIFIED CUSTOMER
Time was the only issue. I felt like over 2 hours is a long time to wait for 5000 mile service.
1/22/2024
Roderick M. VERIFIED CUSTOMER
Has always been great service that is why I drive for 2 hours to get there