Matt listened to me and understood my concerns. He was patient when I asked additional questions, sometimes the same question. He was also knowledgeable about the parts and my vehicle. He has a good heart. A great employee from my perspective and what I experienced.
By the way, I hardly ever complete these surveys. I’ll add that I met Charlie Johnson and talked with Steve. Good guys as well.
1/12/2024
April C. VERIFIED CUSTOMER
Paid for vehicle inspection and didn’t ask for one
1/12/2024
Anna H. VERIFIED CUSTOMER
The staff was very professional and courteous. I will make only one suggestion. Keep some sanitizing wipes in your service area. It’s a given that the hard-working service people don’t always have time to wash their hands. I keep hand sanitizer and napkins in my console. I am a nurse. I have to wipe my steering wheel and handles off every time ANYONE services my car. I can feel the dirt on my steering wheel EVERYWHERE, EVERY TIME my car is serviced. It’s not site-specific. My suggestion is to have some sani-wipes in your customer area, so that people have use of them, if they so desire. Otherwise, my car was serviced well.
1/11/2024
David C. VERIFIED CUSTOMER
Thank you for getting my truck in so quickly and performing the repair so quickly!
1/11/2024
Sondra H. VERIFIED CUSTOMER
I have always gotten great service from Toyota South!!??
1/11/2024
Daniel V. VERIFIED CUSTOMER
Completely professional,friendly and knowledgeable.
1/10/2024
Aron M. VERIFIED CUSTOMER
Lillie did a great job taking care of everything.
1/10/2024
Jacqueline T. VERIFIED CUSTOMER
Great service!
1/9/2024
Rita D. VERIFIED CUSTOMER
I am pleased with the checkin and checkout processes. The waiting room is pleasant with options for drinks. It is a comfortable area to wait and updates from the staff are appreciated.
1/9/2024
Joseph B. VERIFIED CUSTOMER
Lillie did a wonderful job and is a great asset to Toyota South. I will request her each time I come in for service.
1/9/2024
Tori B. VERIFIED CUSTOMER
Trevor always does an amazing job. He is friendly but professional and always provides the best service and care.
1/9/2024
Nerisa M. VERIFIED CUSTOMER
Thank you as always for your assistance and a very welcoming environment!
1/9/2024
Charles D. VERIFIED CUSTOMER
A fast stop in for an oil change. Pleased.
1/9/2024
Donald L. VERIFIED CUSTOMER
Friendly efficient service
1/9/2024
Todd M. VERIFIED CUSTOMER
Lillie did a great job, communicating, her professional approach. I’m a little disappointed in Toyota however. We purchased the Platinum Tire and Wheel protection plan for a little over $900. This is my wife’s van, and had a screw in the tire. Road Hazard. Covered by our plan. Unfortunately, Toyota South had to order a tire. Why? This is a safety issue and we have to wait for a tire to come in? My wife and three girls had to go out of town this weekend with a screw still in the tire. She can’t drive my company car so they had no choice. I have worked with car dealerships over my years with my career. I understand how things work. But safety? Very disappointing.
1/7/2024
Renae J. VERIFIED CUSTOMER
I love how they thoroughly looked through my vehicle to keep it safe for me. I really appreciate everything they do