Lillie was professional and courteous. She delivered on what was discussed.
12/8/2023
Sierra C. VERIFIED CUSTOMER
Matt, was absolutely amazing. He made the whole experience a breeze. Highly recommend giving him a pay raise. The whole process was quick and efficient.
12/8/2023
Denna B. VERIFIED CUSTOMER
For years Lillie Webb and Toyota have given us great service.
12/8/2023
Diane V. VERIFIED CUSTOMER
I’ve gone to this dealership for almost 25 years. Wouldn’t go anywhere else. Joe is excellent. I trust his advice on service. He’s both friendly and professional.
12/8/2023
Amelia H. VERIFIED CUSTOMER
I was told Toyota needed my car all day because they’re short staffed and that’s fine but my car was done within an hour and i had to find a ride to Richmond to take and pick up my car when I could’ve just sat and waited.
12/8/2023
Brian B. VERIFIED CUSTOMER
Customer service was amazing. Very friendly and helpful.
people. thank you.
12/7/2023
William R. VERIFIED CUSTOMER
They did a good job got me in and a timely manner and got me done quicker than I expected
12/7/2023
Virginia B. VERIFIED CUSTOMER
Staff were friendly and even washed my van.
Thank you
12/7/2023
Louis D. VERIFIED CUSTOMER
Had to request copy of multi-point inspection checks list. Should have received it at completion of inspection.
12/7/2023
Julie E. VERIFIED CUSTOMER
This was my first experience at Toyota South in Richmond. Customer service was above my expectations. I have not been satisfied with dealership where I purchased my second RAV4 and will not return related to rudeness in telephone calls. Trever Gumm was patient and helpful in a situation I considered stressful!
12/7/2023
Johnny B. VERIFIED CUSTOMER
Lilly always does a fantastic job of taking care of our vehicles.
12/7/2023
Sharon P. VERIFIED CUSTOMER
Trevor was wonderful and the car seems to be running well. The only disappointment was how dirty the driver’s door was when we picked it up.
12/7/2023
Kay K. VERIFIED CUSTOMER
Excellent service provided by Matt Hinds and Toyota South.
12/6/2023
Millie B. VERIFIED CUSTOMER
The individual I dealt with was very courteous and listened to my concerns and explained to me what steps they would take to find out what the issue was with my vehicle.
12/6/2023
Gary G. VERIFIED CUSTOMER
Came all the way down here for tires with appointment for 8am. Tires never even came in, or they sold them to someone else, and nobody bothered calling us to change appointment until tomorrow. Tires are supposed to be here this evening so now we have to give up our plans for tomorrow to make another trip down here for tomorrow. Hopefully your staff will be more considerate of their customers valuable time and notify them if a status appointment needs to be changed, by the day before or at least early enough to not inconvenience them.
12/6/2023
June S. VERIFIED CUSTOMER
Everyone is friendly and helpful. I even enjoyed talking with the lady who was also waiting for her car!! We had the best time! Thank you !
12/6/2023
John O. VERIFIED CUSTOMER
Really appreciated the friendly check in and corresponding Q and A before finalizing the service to b done details!
12/6/2023
Virginia A. VERIFIED CUSTOMER
Lillie was very kind and hospitable. I appreciated her knowledge and willingness to take the time to explain after my vehicle was serviced. In a world where customer service is lacking, Lillie and the other employees I encountered in the service department proved that there are still great people out there!
12/6/2023
John T. VERIFIED CUSTOMER
Great service!
12/5/2023
Donnie J. VERIFIED CUSTOMER
Thanks for the oil change; we appreciate the nice waiting area and everyone is so nice.