They told me my car needs to change two filters but did not tell me the price. It end up I paid almost $100. Also, when I picked my car, the inside doors were dirty. I don’t know how they dirty up my car but did not wipe it off before return it back to me. When I tried to make an appointment, the staff told me I have to wait 3 weeks to get my appointment. I am very disappointed this time.
10/21/2023
Godiva T. VERIFIED CUSTOMER
Lillie Webb is always kind and she make sure our vehicle is taken care of
10/21/2023
James P. VERIFIED CUSTOMER
Great Job!!
10/21/2023
Teresa C. VERIFIED CUSTOMER
Too expensive for an oil change
10/21/2023
Vicki G. VERIFIED CUSTOMER
My visit was for regular maintenance but an issue developed as I drove to the appointment. The technician showed me that rodent had chewed wires underneath my vehicle. He diagnosed, repaired and test.drove my vehicle in two hours time, as well as the regular maintenance. 100% relieved and happy with the work.
10/21/2023
Moton D. VERIFIED CUSTOMER
Toyota South is great
10/21/2023
Renee S. VERIFIED CUSTOMER
Matt was wonderful!
10/21/2023
David S. VERIFIED CUSTOMER
Every one was friendly they took care of me quickly. The waiting area was very nice the hot drink. Sure appreciate it.
10/20/2023
James P. VERIFIED CUSTOMER
Thanks
10/20/2023
Kimberly L. VERIFIED CUSTOMER
Matt was professional and very caring. Even though I was extremely late, Matt was able to get me in and take care of my vehicle in an extremely efficient and courteous manner. My late husband and I put our trust in Gates Toyota to find us the perfect vehicle for us. Unfortunately my husband who was my 'go to' on all our vehicles passed away just before our new Toyota came in. The professionalism and personal care exhibited by the staff at Gates Toyota eases my anxiety about 'automobile care' I know they care as much about my safety and my trust in their knowledge as my husband did. Thank you Gates Staff for taking care of me. As a new Widow I've found the world to be a cold an uncaring place, Gates Toyota helps restore my Faith in this world. Thank You.
Mrs.Kimberly L
10/20/2023
Beth V. VERIFIED CUSTOMER
Lilly is the best!!!
10/20/2023
John H. VERIFIED CUSTOMER
I called in to schedule an oil change at 5000 miles. When I arrived I told him I was there for oil change. No one ever challenged that. It even flashed a message on my forerunner that said oil maintenance required. After the service was completed I asked a question about the oil change and that is win I was told an oil change wasn’t necessary until 10k miles. I feel the whole process was very misleading and I won’t be back.
10/20/2023
Leslie W. VERIFIED CUSTOMER
Mr. Kelley is very courteous and professional. Fixed an issue that nobody could fix at Gates.
10/19/2023
Karen J. VERIFIED CUSTOMER
I really miss my car being washed. It was always so pleasant to receive a cleaner car after it was at Toyota for service. Since I have allergies and asthma, if I had been informed and asked if I wanted the filters changed, I would have said, Yes, please!”
Overall, I trust Toyota South to take good care of my car and I trust it is safe to drive due to the quality of the service.
10/19/2023
Chip H. VERIFIED CUSTOMER
Maintenance light was not reset after service.
10/19/2023
Andrew H. VERIFIED CUSTOMER
Expressed a concern with a rattle I hear on the package tray in the subwoofer area. I was told if it's not a factory defect it will be a $75 diagnostic fee, the vehicle is under factory warranty, it is ridiculous to charge a fee to check a rattle that I know is rattling as well as being a major issue talking point on online forums.
10/19/2023
Amy J. VERIFIED CUSTOMER
Joe is always very professional! I value his professionalism and what he says about things that need to be done for my vehicle. He has built my trust over the years!