Steve Cline has always addressed my problems and concerns with my vehicle. I appreciate his help.
Tim Mansfield
12/28/2023
Giulianna G. VERIFIED CUSTOMER
Thank you!
12/27/2023
Lemuel S. VERIFIED CUSTOMER
OK
12/26/2023
Scott R. VERIFIED CUSTOMER
Thanks, see yall next service due.
12/24/2023
Tracy R. VERIFIED CUSTOMER
Everything was fine.
12/23/2023
Daniel T. VERIFIED CUSTOMER
Great work as alway
12/23/2023
Johnny B. VERIFIED CUSTOMER
Treated very well,Mr.Koontz made it a great experience ,no problems...
12/23/2023
William S. VERIFIED CUSTOMER
Service was quick and Spencer was very professional and friendly.
12/22/2023
Toni B. VERIFIED CUSTOMER
Had vehicle serviced a couple of weeks ago. 12V battery tested bad but none in stock, but they were supposedly on order. Scheduled service for battery installation, transmission flush, and coolant change. Dropped car off before 8 am. At 1:30, received call that no battery available. They bought one locally but it’s only 3 years and if I have an issue, it’s on The 3rd party not John Roberts Toyota.
I’m disappointed that it took 5 hours before the dealership notified me about the battery. Yes I appreciate the substitute but the dealership has no intentions to assist me IF I have an issue. That’s not good customer service.
It also took until 4:15 for the job to be completed.
12/21/2023
Margaret J. VERIFIED CUSTOMER
Polite and kind so grateful to have met him
12/21/2023
Carter C. VERIFIED CUSTOMER
As always; the service department, the technicians,and everyone at John Robert’s Toyota were top- notch.
12/21/2023
Korie M. VERIFIED CUSTOMER
I’m always well taken care of at Toyota and trust the people I deal with!!
12/21/2023
Sandra R. VERIFIED CUSTOMER
I wasn't told my engine air filter needed to be changed. I only knew after I saw the inspection sheet sent to me by text and it was at 7 pm before I saw it. The dealership should have told my husband while he was there for the oil change
12/21/2023
Jeffery B. VERIFIED CUSTOMER
Great service..
12/20/2023
Marissia S. VERIFIED CUSTOMER
The only reason I would ever consider buying another vehicle from you, is your service department.
12/19/2023
Buddy R. VERIFIED CUSTOMER
Got an oil change and tire rotation last Friday. Drove straight back to Nashville on I24. Backed into my parking spot at our house and a lug nut on the passenger side rear wheel had fallen onto the ground while I was backing up! If this had happened on the interstate, it could have gone through someone’s windshield!!
12/18/2023
Blake E. VERIFIED CUSTOMER
Steve is a great, honest man. We always enjoy speaking to him when we come in.
12/17/2023
Chuck N. VERIFIED CUSTOMER
Micheal was amazing. Great communication and amazingly knowledgeable of the situation. Couldn't ask for a better person to leave my truck with for major surgery.