Exceptional service! Well done! It will bring me back for more when needed.
11/17/2023
Trent L. VERIFIED CUSTOMER
Excellent and timely service on my RAV4!! Thank you to Javier!!
11/16/2023
Rebecca G. VERIFIED CUSTOMER
Steve is personable and professional. Rick was pretty awesome too. I have always had great service here and plan to continue using JRT in the future.
11/16/2023
Randy W. VERIFIED CUSTOMER
Happy you guys have not adopted the automated computer voice for making appointments. Others use it and it is a disaster.
11/16/2023
Richard H. VERIFIED CUSTOMER
They checked everything out and sent me the results and I was in and out within an hour. Great job, much more efficient than the Toyota service in Arizona.
11/15/2023
Lynne F. VERIFIED CUSTOMER
Great service!
11/15/2023
Annalee F. VERIFIED CUSTOMER
Too long of a wait time
11/15/2023
James S. VERIFIED CUSTOMER
Did a great job keeping me informed on the progress of service. He was straight forward with any additional issues of my truck observed during service. Very personable.
11/15/2023
Vint A. VERIFIED CUSTOMER
No problem
11/14/2023
David M. VERIFIED CUSTOMER
He was very knowledgeable and able to describe the details of the 100,000 mi. Service. He was able to revive me after I received the substantial bill.
All things considered the 100,000 mi service costs is a small price to pay to maintain the best car I have ever owned.
Thanks
11/14/2023
Kimberly N. VERIFIED CUSTOMER
Everything I wanted done was done. Everyone was kind.
11/13/2023
Daphne B. VERIFIED CUSTOMER
Excellent service, as always.
11/13/2023
Patrick S. VERIFIED CUSTOMER
All good
11/12/2023
Deborah M. VERIFIED CUSTOMER
Devin was professional and friendly!
A little sad-when I made appt, I asked how long oil chg would take. I was told 1 hour to 1.25 hours. I was there over 2 hours.
Also I’m always prepared for a cool waiting area. However it was extremely cold and I had my winter boots/socks on. I do not believe it has ever been that cold just wanted to share andi will not share the latter moments with Toyota. Kindest regards, Debbie Mc
11/11/2023
Andrew H. VERIFIED CUSTOMER
Thank you for the friendly service! Everything went smoothly and the staff gave me detailed information, so that I could make the best decision given my car’s age.
11/11/2023
Kieran F. VERIFIED CUSTOMER
Everything went well.
11/11/2023
Lindsay W. VERIFIED CUSTOMER
Mike Koontz did an amazing job at keeping us informed on the progress of our warranty claim and he has exceptional customer service skills and made us feel as if we were his priority. He took his time with us and never made us feel as if we were being rushed out the door so he could get to the next customer.
11/11/2023
Chris A. VERIFIED CUSTOMER
The price listed online was $299 for 100,000 mile maintenance on my 2011 Prius. I added to my “cart” and scheduled the service online. When i checked out i was told the total was $621. I was told there was a glitch in the system, and the service rep, Michael Koontz, did his best to smooth ove the issue but i still ended up paying $490. Several services were performed that arent even listed in the online information including a transmission fluid flush. Im in no way faulting Michael, i was just unhappy with the incorrect price and services listed online. It might have been a “glitch” but as a customer it feels more like bait and switch.
11/11/2023
Phyllis D. VERIFIED CUSTOMER
Great service
11/10/2023
Clark C. VERIFIED CUSTOMER
Everyone did a great job on the car and were very helpful thank you