Mike is very professional but easy to talk to. The team always does a good job. I believe this wasn’t the first time my total was less than I was quoted. Of course I appreciate that, but the service is most important. John Roberts service is where I always bring my car.
Thank you all!
8/22/2023
Taylor S. VERIFIED CUSTOMER
Everyone was very kind and the process was smooth and simple. This was my first time having service done at your facility and I will continue to return here for any future needs.
8/22/2023
Jackie H. VERIFIED CUSTOMER
I really appreciated the information about upcoming service needs and the answer to my question about timing belts and the info about the improved timing chains.
8/22/2023
Gabrielle B. VERIFIED CUSTOMER
Steve is outstanding.
Has helped me get the best service for my truck for years.
He is always cheerful helpful asks questions to make sure I am getting what I need. You need to clone him!
8/22/2023
Meredith A. VERIFIED CUSTOMER
Extremely slow. I waited 1hr and 37mins. I did arrive a little before my appointment time but even with that considered, this is an unacceptable amount of time to wait for basic maintenance. Everyone I encountered was very nice and polite though.
8/22/2023
Calista P. VERIFIED CUSTOMER
Javier does a great job!! Couldn’t ask for better service
8/22/2023
June B. VERIFIED CUSTOMER
They were able to check underneath my car and quickly repair it after I hit an object that was in the road, even though I didn't have an appointment.
8/22/2023
Kyle P. VERIFIED CUSTOMER
It was an enjoyable experience and I appreciated the offer about pre-paying for future maintenance visits on my Highlander.
8/21/2023
Tommy R. VERIFIED CUSTOMER
Steve always does a great job!
8/21/2023
Ivan J. VERIFIED CUSTOMER
Once again, the service department came to our help in a dire situation to repair a vehicle needed for the family. Steve Cline worked the unscheduled car in, communicating often on problem, status and cost. We greatly appreciate your help and expertise.
8/19/2023
Peggy G. VERIFIED CUSTOMER
Very friendly folks. They made me comfortable that I was getting quality care.
8/19/2023
Larry M. VERIFIED CUSTOMER
Satisfied with everything nice guy
8/18/2023
Boyce W. VERIFIED CUSTOMER
Courteous, friendly, and timely service.
8/18/2023
Eric M. VERIFIED CUSTOMER
Michael did a great job!
8/18/2023
Lynne F. VERIFIED CUSTOMER
I have always been satisfied with the service. I just hate to do it on my phone. I bought my truck with John Roberts and I have always had it serviced with John Roberts.
8/18/2023
Austin T. VERIFIED CUSTOMER
The lug nuts had chipped paint. This was the first service on a $70k truck. I would have expected better.
8/18/2023
Noel J. VERIFIED CUSTOMER
90 minutes is a long time for a simple oil change
8/18/2023
Linda C. VERIFIED CUSTOMER
Everyone is always courteous and friendly. Any concerns/questions I have are always addressed in a timely manner. I drive from Jasper to Manchester for vehicle service. That is how much I trust John Robert's Toyota with my car! I hope to purchase another Highlander from them someday.
8/18/2023
Mary S. VERIFIED CUSTOMER
Great job. Service personnel extremely courteous and helpful. Didn't meet Devin but appreciate his service to my vehicle. I have been a customer for a long time and have worked with Travis since the beginning. I trust Travis completely and you have a great service group. I think it was Timothy that checked me out and he did an excellent job.