I initially was feeling good about her abd then everything changed once she said my car was ready. Its a long story and I talked to the floor manager Bob or Bobby Tday 2/1. I was very disappointed w the customer service that she gave.
2/2/2025
Kuok C. VERIFIED CUSTOMER
Good service
2/2/2025
Bryan C. VERIFIED CUSTOMER
Christian went above & beyond. Kept me informed every step of the way. I did not feel cheated like my previous 2 visits at Tustin Toyota. I will be coming to South Coast Toyota for all my toyota corolla needs
2/2/2025
Elaine L. VERIFIED CUSTOMER
Francisco was very helpful listening to my issue. He discovered that I was behind on a service which needed to be completed. Francisco followed up with me stating more time as the team couldn’t locate the issue. On the final followup, Francisco stated the issue was found but will have to reschedule as a part needed to be ordered. He was professional and thorough with his followup.
2/2/2025
Sheena A. VERIFIED CUSTOMER
He provided clear updates on my vehicle, which I appreciate.
2/2/2025
Jose Q. VERIFIED CUSTOMER
It was a good service
2/2/2025
Eduardo C. VERIFIED CUSTOMER
Excellent service
2/2/2025
Sharon T. VERIFIED CUSTOMER
Stephanie provided excellent service that surpassed my expectations. The service went smoothly and was completed quickly. She answered all my questions professionally and is very knowledgeable. I will recommend Stephanie and South Coast Toyota for anyone who needs their car serviced for their top notch customer service.
2/1/2025
Joseph C. VERIFIED CUSTOMER
Richer was friendly and honest. He did not try to sell me anything that I did not need.
2/1/2025
Whitney W. VERIFIED CUSTOMER
Fast in Fast out. Raymond was polite, efficient, and courteous.
1/31/2025
Alfonso P. VERIFIED CUSTOMER
Cristian was very professional he help me out with the service fast and take care other issues the my truck has he ordered a parts and he was very helpful I like it a lot how he handles service with customers he has a great personality
1/31/2025
Margaret W. VERIFIED CUSTOMER
John was pleasant and his time quote was right on the button.
1/31/2025
Khanh T. VERIFIED CUSTOMER
2 hours became 4 hours on my scheduled appointment. Then they kept my key at their facility and now I'm stuck taking an hour of my time to retrieve it. What a waste of my time
1/30/2025
Jonathan H. VERIFIED CUSTOMER
Thank you for your excellent work, and for keeping to your projected time line as well.
1/30/2025
Enrique B. VERIFIED CUSTOMER
All went well and on Time **** promised.
1/30/2025
Martin E. VERIFIED CUSTOMER
Great customer service experience!
1/30/2025
Mugundan G. VERIFIED CUSTOMER
Unfortunately there was no previous notice that you guys stopped car wash during the free service period. Also there were lots concern registered in the work log by default which I didn't enter or reported.
Overall it is disappointing the quality of service.
1/30/2025
Jacqueline G. VERIFIED CUSTOMER
Everyone is amazing. John has been my advisor for many years and I love to see his smiling face when I come in. He is always looking out for my best interests. May God Bless you always! The whole team is fire John, Ana, Jason, Juaquin, Osvaldo, Everett, who else hmmmmm Love Y'all!!!!
1/29/2025
Karen M. VERIFIED CUSTOMER
Dennis and the entire crew at South Coast Toyota provide the greatest customer service, and have assisted our family every step of the way with purchasing/ leasing our Toyotas!!! We have dealt with other dealerships in the past and none have provided better deals, payment plans and leasing options!!! Yowza!!! We highly recommend you go there first!!!
1/29/2025
Frank L. VERIFIED CUSTOMER
1)My vehicle wasn’t washed after service which you guys used to do. We pay a lot of money to service our vehicles, it would be nice to have a clean vehicle to pick up.. it’s those little things like that that make a difference.
2) The shuttle only runs until 4-4:30pm so if my vehicle was ready for pick up after that time and I need a ride back to the dealership, I wouldn’t be able to do that. My opinion, it needs to run until closing unless you know for sure no one needs it.