We were contacted by Toyota to come in and have a warning indicator checked out. So I was expecting a quick turnaround. If I made the appointment then I’m fine waiting 60-90 minutes but we were asked to bring car in for a possible non-issue: low tire pressure. It turns out the tire was not low and so technically there was no need for service. I understand having to check just to be safe but for issues like this having a tech ready to quickly check the car like an express service would’ve been preferred. I was caught off guard when I was told possible 90 minute wait. Everyone was cool and waiting area was nice. Not a major issue but just expected less of a wait just to check warning light for low tire that was no longer on.
11/15/2023
Trang N. VERIFIED CUSTOMER
I’m very happy to take my car there for service
11/15/2023
Kathaleen N. VERIFIED CUSTOMER
I hope my car lasts for quite a while longer. I love my car.
11/15/2023
Anthony Y. VERIFIED CUSTOMER
Thank you John and the team at South Coast Toyota. The work and customer service has and is always 100%. You have earned my loyalty and business because of the consistent attention to making sure I was taken care of and safe. Thank you very much
11/14/2023
Matt E. VERIFIED CUSTOMER
John was great and professionalhowever, my concern with a noise coming from the car when driving at higher speeds was not resolved. The technician claimed to hear no noise on a test drive but as soon as I took it back out on the freeway the sound was blatantly evident.
11/14/2023
Maryam E. VERIFIED CUSTOMER
They always washed my car, but yesterday they didn’t.
11/14/2023
Reyna M. VERIFIED CUSTOMER
No car wash has been done. They said that it is “down” but a year ago that was also the response with my other car.
Also, I asked a question about pricing and they were not thorough . I asked another associate and she was glad to sit down and talk to me about it. Stephenie was AWSOME! She looked really busy but she still answered my questions.
11/14/2023
Sam D. VERIFIED CUSTOMER
Stephanie understood our situation. She explained in detail what your technicians did to restore our Highlander to normal. She also showed us photos of potential problems that will need attention in the near future.
11/13/2023
Eleanor R. VERIFIED CUSTOMER
Everything about the service was fully explained.
11/13/2023
Sylvia A. VERIFIED CUSTOMER
Excellent service . On time ! Very polite and professional .
11/12/2023
Gary V. VERIFIED CUSTOMER
Hello - we have our Tacoma and 4Runner serviced by you and the service experience has always been fantastic. This most recent time just seemed off. Invoice states that the air filter needed to be replaced and that the customer said do not replace. I was not apprised of the need to replace it nor did I receive a call. Upon getting home and looking at the invoice, the last page showing all of the details of the service, brake wear, tread depth, etc, was not attached. Also, there is usually a coupon attached to the invoice for the next service and no coupon was attached this time. The speed of service was great as always but the rest of the experience just seemed off. No reason to contact me but you should know where this service experience fell short. Thanks Gary
11/12/2023
Emily T. VERIFIED CUSTOMER
Stephanie was friendly and followed through on the work that needed to be done. She called me the next day with updated information. When one of my chrome stem valve caps was missing she took care of it immediately. She really made my experience pleasant and satisfying. Thank you Stephanie!!
11/12/2023
Gilbin Z. VERIFIED CUSTOMER
Ray is a excellent guy to work with
11/12/2023
Travis M. VERIFIED CUSTOMER
Ana provided me with an incredible, welcoming, robust experience at the Toyota shop the other day. Thank you for everything you do Ana!
11/12/2023
Sherrie Y. VERIFIED CUSTOMER
I am always happy when I bring in for service and Richie to there to advise me what is needed to be done on my car. Very professional.
11/11/2023
Maureen A. VERIFIED CUSTOMER
Good customer service - very attentive .
11/11/2023
Carol B. VERIFIED CUSTOMER
Ana is always great with service!
11/10/2023
Max N. VERIFIED CUSTOMER
Very happy with the services
11/10/2023
Sylvia A. VERIFIED CUSTOMER
Ray was very helpful in getting my oil change done without an appointment and very quickly. He also found a nail in my tire and recommended other services that we will take care of in our next visit. Shuttle turnaround was also quick .
11/10/2023
Jeff S. VERIFIED CUSTOMER
Ray worked really hard to get my vehicle back in action after the rats head made a home out of my engine compartment. He was also very helpful and helping the insurance company. Create a plan to compensate me for my losses. I’m very grateful for Ray’s help in all of this.