Service rep was great. She was very friendly and communicative
10/15/2023
Valerie W. VERIFIED CUSTOMER
Raymond guided me in where to go, and what to do providing details on my vehicle. I came through for help in which tire was low in pressure, and he helped me through the module on how to look for that to tell the person what and which is wrong with the tire. Really self explanatory, and yet I struggled with that. Go figure on learning your vehicle, but overall amazing to have such features! I thank him for helping me out, and sparing a tire for my car. Thank you also for the quick car wash! It totally needed it on the outside (lol)
10/15/2023
Gary B. VERIFIED CUSTOMER
Anna was awesome & has always been since I started coming there back in the day w/my new 2008 Tacoma. She is always the reason I return. Gary
10/14/2023
Andrew B. VERIFIED CUSTOMER
Everyone was extremely nice, from start to finish.
10/14/2023
Ellen S. VERIFIED CUSTOMER
Polite knowledge honest estimate of time needed nice from start to finish A+
10/14/2023
Heaven R. VERIFIED CUSTOMER
Stephanie was extremely helpful and provided excellent customer service!
10/14/2023
Cathy L. VERIFIED CUSTOMER
The website indicated your wait time would be less in the afternoon so I spent 3 hours of my day off waiting for my car when they said a one and a half. Next time will drop off for the day.
10/13/2023
Katie L. VERIFIED CUSTOMER
Richie was great. Friendly, informative, and professional.
10/12/2023
Rusty V. VERIFIED CUSTOMER
Richie is always great
10/12/2023
Christopher C. VERIFIED CUSTOMER
Helpful great guy
10/12/2023
Patricia K. VERIFIED CUSTOMER
Always great service, reliable staff
10/12/2023
Daniel T. VERIFIED CUSTOMER
I always ask for Frank. A real professional as well as being a really nice guy
10/12/2023
Jeanine F. VERIFIED CUSTOMER
Service writer Pedro was amazing and helpful, and I feel he went above and beyond during my visit even troubleshooting an issue with my key fob. My less than satisfactory experience was in regard to the wait time in regard to the courtesy shuttle. I scheduled my service appointment during my lunch break to ensure I would be able to utilize the shuttle service for a ride back to work. I called ahead of time and was informed the shuttle picked up every 15-20 minutes. I arrived for my service appt 15 min early, and signed in for shuttle pickup at 1135. Pedro had to tell someone that I was still waiting for a ride at 12:10 (!) And then that person (in a bright colored polo) said someone else wpuld have to do it. Then I waited nearly 8 minutes more for a driver. Once in the van, the driver had loud spanish rap playing on the radio and drove on the freeway with the window down and the car was warm inside. It was rude and obnoxious and made me wish I had called for an Uber instead especially since I was late getting back to work. I had a wonderful first time experience at this service location until the shuttle waiting and experience.
10/12/2023
Michael C. VERIFIED CUSTOMER
Richer was great and the work was completed ahead of the scheduled time!
10/11/2023
Michelle T. VERIFIED CUSTOMER
Ana Ochoa is top notch! SC Toyota should be honored to have such an excellent team member. Ana was courteous and extremely helpful this morning, as she explained the timeline of communication throughout the day. I was very at ease leaving SC Toyota this morning, knowing my car was in the best hands possible.
Thank you for your generous help today!
10/11/2023
Charles K. VERIFIED CUSTOMER
Very accommodating and helpful
10/11/2023
Carol H. VERIFIED CUSTOMER
Please do not send an additional survey. Frank’s service was excellent!