First off Michelle Jason service manager were very nice. It all came down to the replacement fob key which there was no movement on the price upwards of $700 then when I picked up my car in the 5K it had new chain ring on it they said the additional key manual key to get in the car with additional $150, at that point, you totally lost me as a customer because I was asked to pay five more dollars for a vinyl sleeve to put the fob key inside. Needless to say this will be my last visit and purchase Toyota Of Costa Mesa I’ll be looking forward to doing business with Bucky ****‘s group at Toyota Of Huntington Beach. Thank you.
9/1/2023
Marilyn W. VERIFIED CUSTOMER
Wait time too long to change a tire
9/1/2023
David&Julie L. VERIFIED CUSTOMER
The service was good. My concern is with the ‘coupon’ deal. I think your promo should include something about the $39 deal I does not include the higher priced synsethic oil.my hoped for price of $39 quick
Y zoomed to overa hundred. It’s back to Pep boys for simple service. Please don’t call me asI havesaidallI have to say in this comment.
9/1/2023
Joseph H. VERIFIED CUSTOMER
Always good
8/31/2023
Russell A. VERIFIED CUSTOMER
Thanks for the great service Ray!
8/31/2023
David A. VERIFIED CUSTOMER
Wanted to thank John for all his hard work.
8/30/2023
Vjatseslav J. VERIFIED CUSTOMER
VERY UN PROFESSIONAL SERVICE. PLEASE CONTACT ME ****-****-xxxx
8/30/2023
Brad V. VERIFIED CUSTOMER
Very professional
8/30/2023
Nila K. VERIFIED CUSTOMER
SNA was very professional and pleasant to work with.
8/30/2023
Melissa B. VERIFIED CUSTOMER
Like I get we need to pay people living wages but every time I come in / every 5k I’m told I need to spend $300+ on more things than an oil change and it makes me question not if you are ripping me off, but by how much. For my old Toyota pick up it was $30 oil change every 3k. I trust that my car is well taken care of but how is tire rotation not included in a 5k service?? It’s just too much money and it makes me want to not take my car to Toyota.
8/30/2023
Kevork M. VERIFIED CUSTOMER
Service done well, but she left me a voice mail to call her back about repairs for my vehicle. She wouldn’t return my calls over the course of a few hours and could only get ahold of her by calling the main number and asking other people to call her for me. My Toyota was also marked as ready before I even called her, had I gone to pick it up it would not have been ready as it needed additional repairs. Just some communication issues.
8/30/2023
Michael B. VERIFIED CUSTOMER
It would if you all cleaning the interior with your car wash.
Sincerely,
Michael B
8/29/2023
Enrique F. VERIFIED CUSTOMER
Went above & beyond by telling me about the specials that would save me money on the long run.
8/29/2023
Vincent N. VERIFIED CUSTOMER
Well done!!!
8/29/2023
Mark C. VERIFIED CUSTOMER
John has always been excellent with us. That is why I call him for appt.
8/27/2023
Catherine W. VERIFIED CUSTOMER
Stephanie was helpful and responsive, and assisted me to get my car ready for a road trip in a short timeframe.
8/26/2023
Joe P. VERIFIED CUSTOMER
Service and attention to the client has improved drastically from a year ago. I was met at my car upon drive in for my appointment time with a smile. Stephanie was a great consultant who worked within my budget to get the most pertinent things done for my 30k service and gave me suggestions on future maintenance with estimated costs to prepare. Although the service too 40% longer than estimated, I was able to walk over to the coffee shop Original Barista and get a nice cup of coffee and pastry to wait out my service and get some work done. Had I known it was going to take 2.5 hours, I would have opted for the shuttle service home (a few miles away) and came back to pick up when the car was done. My car is running smoothly now with a fresh carwash too! Thank you.
8/26/2023
Tanya V. VERIFIED CUSTOMER
John was great! Thanks again.
8/26/2023
Eloisa C. VERIFIED CUSTOMER
John Nguyen was very helpful the whole way through, he kept me well informed making the service easy to understand. I will definitely service my other vehicles with him in the near future. A great dealership with great customer service.