Just a couple of things.
1. Last time, I was charged a tire rotation, they were brand new and were never rotated. This affected my service for my vehicle.
2. I did not realize it was a charge for service this time when I booked my appointment.
3. You guys stopped washing vehicles, and all your vehicles on your lot look dirty, I went to look for something and was bummed out. Not really sure why, someone said the city cracked down on car washes at dealerships. I have not seen this with other dealerships in Costa Mesa. Use to look forward to car washes when my vehicle was serviced.
3/1/2025
Xico S. VERIFIED CUSTOMER
Thanks
3/1/2025
Adriana O. VERIFIED CUSTOMER
Friendly and communicative. Quick service, too. Thank you!
3/1/2025
Manuel S. VERIFIED CUSTOMER
Service are fast
3/1/2025
Miguel N. VERIFIED CUSTOMER
Great job
2/28/2025
Paul F. VERIFIED CUSTOMER
Ana was great. Helpful and a good comunicator.
2/28/2025
Gadiel H. VERIFIED CUSTOMER
Great job, super friendly, very easy to drop off/pickup and be on your way!
2/28/2025
Pablo M. VERIFIED CUSTOMER
Thank you for your grest work!
2/28/2025
Christian P. VERIFIED CUSTOMER
I don’t need your calls, I schedule appointment for 9:30am I showed up 10pm early. I didn’t get called that my car was ready till 1:30pm this is ridiculous for an appointment oil change only!!! What’s the whole point of the appointment? If I would have stayed and not gotten a shuttle back to work I would have been in the lobby for 4 hours?? Or is it because the advisor figured I left the dealership she put my vehicle in no urgent and took care of other stuff she can make money selling items on? Why is it always a bad experience at the dealerships?
2/28/2025
Corneliu R. VERIFIED CUSTOMER
Excellent service!
Thank you Ana and the South Coast Toyota service team.
2/27/2025
Dulcie K. VERIFIED CUSTOMER
John Nguyen provided thorough, knowledgeable and friendly service. He kept me updated and informed with the progress on additional service concerns. Will look forward to the next appointment with John.
2/27/2025
Robert P. VERIFIED CUSTOMER
I scheduled to come in at 7:45am because the person who reached out about the service told me the shuttle service began at 8am. After dropping my car I was told the shuttle wouldn’t be back for another 20-25 min because it starts at 7:30am. Unfortunately this wouldn’t work for me because I needed to be at work much sooner than in another 45min-hour, so I had to call a Lyft. Completely unnecessary because I could have easily come in earlier if the original shuttle info had been correct.
2/27/2025
Auto H. VERIFIED CUSTOMER
Great service fast and prompt!
2/27/2025
Donnie A. VERIFIED CUSTOMER
Thank you ???? See you next service
2/27/2025
Will C. VERIFIED CUSTOMER
We had ordered two key fobs. One was delivered, the other on back order being shipped. It has been two weeks, no phone calls, texts or information on the second fob. It is expensive and my guess is that since I paid for it, it it lost in the system without anyone caring
2/26/2025
Doreen A. VERIFIED CUSTOMER
I was happy that they were able to repair the recall problem in the same day. I was a lil disappointed that they didn't give it a quick wash after.
2/26/2025
Kirk J. VERIFIED CUSTOMER
Ana is fantastic. She is the best customer service manager I’ve ever experienced. She is kind, thorough, helpful, knowledgable, and positive. I would hire her in a second if she was ever available.
2/26/2025
Julie S. VERIFIED CUSTOMER
Ray was professional and personable. He listened to my comments and presented probable outcomes clearly and cheerfully. He offered transportation, which was too long a wait for me to utilize.
Also, Ryan, who called to get my car in for service under warranty, was excellent. We talked about getting the right timing for the appointment, moving from Friday, to Monday, to finally Tuesday for maximum efficiency/time for the appointment.
He was right on, as was Raymond- the car was serviced, multi-point, within 2 hours.
Excellent service providers.
2/26/2025
Anthony C. VERIFIED CUSTOMER
John was great and communicative with the needs of my car. He also helped prioritize the repair requirements. He is also friendly and professional.