I have been having trouble with my ASB cord/connection for a while now and the service department can’t seem to find the problem. The said my cord (cable that came with my car when I purchased it) was a low voltage cord and that could be the problem. I don’t blame the staff or techs, but it would be nice if I could get that fixed. I even have a video of it happening.
Also, my car wasn’t washed after it was serviced.
Other than that, the service was great
11/2/2024
Caroline L. VERIFIED CUSTOMER
He is such a thoughtful and helpful person. So great !
11/1/2024
Stephen F. VERIFIED CUSTOMER
I look forward to sharing in greater depth my complete satisfaction with John's superlative service.
11/1/2024
Randie A. VERIFIED CUSTOMER
Thank God for Richie and your staff. It's almost impossible to find good help today.
11/1/2024
Thomas B. VERIFIED CUSTOMER
Stephanie is awesome
11/1/2024
Alejandro O. VERIFIED CUSTOMER
Stephanie was great! She was very kind, professional and knowledgeable. We are very satisfied with the great customer service she provided to us. Stephanie helped us from start to finish and kept us well informed even with her busy schedule. Thank you Stephanie!
10/31/2024
Araceli R. VERIFIED CUSTOMER
Really happy with the services 10 of 10
10/31/2024
William G. VERIFIED CUSTOMER
I was very satisfied with Ana’s prompt courteous & professional service, the special coupon-priced oil change and that my vehicle was cleanly washed.
10/31/2024
Jessica G. VERIFIED CUSTOMER
Richer provided excellent customer service and advise regarding my vehicle. I trust his advice and recommendations regarding both of my vehicles that have been serviced by South Coast Toyota.
10/31/2024
Frank D. VERIFIED CUSTOMER
Richie had my car serviced in a few hours today. Very satisfied with the professionalism he exhibited.
10/31/2024
Salvotore C. VERIFIED CUSTOMER
Great service
Tnx much
10/31/2024
Albert M. VERIFIED CUSTOMER
It's all a bit overwhelming. You fix something; then you tell me it is not fixed? Such as,the gasket repaired on the transmission. Now - they marked a bolt on the transmission? leaking? After some 20 years I do not see leaks on the ground - when it is parked. Thank you, Albert.
10/30/2024
Janet C. VERIFIED CUSTOMER
I was very pleased with the service (daughter’s Corolla) provided by Ms. Ochoa. I especially appreciated that she took me over to the cashier the complete the final paperwork. Now I know where to go and what to expect there.
This experience was lacking at the Toyota of HB where I had taken my son’s Corolla for service last year. I received a text that my car was ready so I stood around for some time until the service person came around and passed by me. I had to go up to him to ask where my car was and then he told me I had to go to the cashier. This is the reason why I wanted to give try South Coast Toyota to see if there was a service difference and there was. Thanks!
10/30/2024
Naomi G. VERIFIED CUSTOMER
I have been very pleased with Ray’s service. He has always been very professional and helpful.
10/30/2024
Jorelou G. VERIFIED CUSTOMER
Good service
10/30/2024
Wendy R. VERIFIED CUSTOMER
THANK YOU!!!
10/30/2024
Desi G. VERIFIED CUSTOMER
Ray was wonderful he was extremely helpful and pleasant.
10/30/2024
Louis S. VERIFIED CUSTOMER
I waited 2.5 hours for a basic oil change. I booked an appointment a day before at 11am for my car to be serviced. I arrived even early There were no cars when I pulled up to drop it off. I do not understand why there is appointment system available if you can’t honor it. They didn’t start working on my car till 1245pm which was 2 hours after. I could understand if I was walk-in and my wait time can be unexpected and longer. 2.5 hours for just an oil with the appointment? I’m very disappointed by the service I have received.
10/30/2024
Audrey F. VERIFIED CUSTOMER
Every time I have attempted to call John it goes to voicemail, John has yet to return ANY calls. John is not responsive. My car has been in the service center since 10/26 and John still has not answered my questions of why my certified pre owned vehicle has consistently had MPI concerns with put tires to specs since before I purchased the vehicle. I also told the service center that there are times when my car drives rough and they question me, coming to find out that the prior owner had accelerating issues where the SC recommended ongoing balancing to help with the “shimmy” I am gaslighted over & over again from a defective battery to my tires where I purchased the wheel & tire coverage but they were telling me no I lm not covered & I need to pay approx $400 for 1 tire, same thing with the battery so I am traumatized. I want my car fixed