I am having a very hard time with the cost of my service. It suddenly feels like I have been had.
10/25/2024
Leonardo M. VERIFIED CUSTOMER
The best service
10/25/2024
Christopher S. VERIFIED CUSTOMER
I bought the dash cam with the vehicle. The dash cam was not available at purchase. I was told Toyota would call me when the part arrived. I never got a call. I took my car in for its first service. I asked about the dash cam and they said they would get it installed. When I picked up the vehicle, it was not installed. I waited around to talk to a consultant for 15 minutes without any help. I called to schedule a new appointment. The prerecorded appointment times didn’t work. The recording said it sent me a text message with more appointment times. I never got the text message. I just want the dash cam installed….
10/24/2024
Albert C. VERIFIED CUSTOMER
John was very personable and professional and responded to all of concerns.
10/24/2024
Francisco C. VERIFIED CUSTOMER
This was better that the first maintenance because this time also was cleaned inside. Thanks.
10/24/2024
Robert Y. VERIFIED CUSTOMER
John N has been really great for me & my family for many years! Richie, too!
10/24/2024
Cece L. VERIFIED CUSTOMER
Ana rocks!! She was pulled from her daily tasks to help me out, and stepped up to the task at hand and figured out the problem with my car, before it was even went into the service bay. That alone saved not only me, but the service team and the shuttle driver so much time, by not having me have to drive home. Her trouble shooting was top notch and she is always friendly and professional!
Just like Jason V., she stands heads above the rest as far as best of the best in Customer Service!
10/24/2024
Roseanda R. VERIFIED CUSTOMER
The person who gave me my car left the lock box on my window. Lucky for me, my key was in the middle cupholders . Shortly after driving home I found a small water bottle , empty , but with cigarette butts. I do not smoke nor does anyone in my house. I’m the only driver of my car. Service took a lot longer than usual but was okay.
10/24/2024
Chenchiang L. VERIFIED CUSTOMER
It took me 2 hours to get a shuttle to pick up my vehicle. I have already said I need my car by 3pm and the service associate who answered the phone said he will make sure that. But when I got my car it was already 4pm, and valet also let me waited for 10 minutes to get my car. It was a terrible experience.
10/24/2024
Norma O. VERIFIED CUSTOMER
Frank was prompt in returning my calll and getting my car serviced!
10/24/2024
Nathan B. VERIFIED CUSTOMER
The wait times for a tire rotation was over 2.5 hours and a 2 hour wait for a shuttle service seems extreme. The management seemed to want to make an effort to create a good experience, but the rest of the team seemed very disconnected and not customer focused.
10/24/2024
Armida E. VERIFIED CUSTOMER
She was great!
10/23/2024
Kyle K. VERIFIED CUSTOMER
Thanks for the service!
10/23/2024
Patrick S. VERIFIED CUSTOMER
Ana is the reason I service my car at that dealership. Always honest, straight forward never tries to push any service on me - all of which I greatly appreciate.
10/23/2024
Gabriel A. VERIFIED CUSTOMER
Attended to and answered my questions nicely and politely. Thank you
10/23/2024
Jonahtan P. VERIFIED CUSTOMER
John was great, was sincerely genuine and couldn’t have been of more help. He made me feel 100% comfortable, I never felt pressured into any additional services and he wasn’t trying to upsell me on anything
10/23/2024
John C. VERIFIED CUSTOMER
I've dealt with Ana Ochoa for years and have always been happy with her service. She does a good job.
10/22/2024
Noah K. VERIFIED CUSTOMER
Great job. Truck drives straight as an arrow
10/22/2024
Paula S. VERIFIED CUSTOMER
Very good experience
10/22/2024
Albert S. VERIFIED CUSTOMER
John was an excellent service advisor - I am completely satisfied with his service. The question asked if I am completely satisfied with the experience, which I couldn't yes to because it took me at least 5 phone call attempts during 3 hours to reach a service advisor to return a phone call on whether additional service should be done. Each time, a message was left but no messages were returned. In this regard, the dealership seems a little bit overwhelmed/understaffed.