Went to get an oil change and patch a tire due to a nail. I was called back stating they could not do the job due to not having the wheel lock to do it. After going to get the car back, one of the valet guys that gets the car said he could check if he could find the size I need. He said yes and brought out a box and found the correct one. Furthermore he took me to the parts section and what do you know the wheel lock is in stock. So it makes me wonder why the patch repair could not have been done if you guys have the tools to take off my tires. Instead I was met with we can’t do it because you you don’t have the wheel lock key.
2/26/2025
David E. VERIFIED CUSTOMER
Very responsive and cared! Seemed to care more about my needs as opposed to other service technicians i have worked with. Would prefer to work with Raymond going forward.
2/26/2025
Philip H. VERIFIED CUSTOMER
Really appreciate the outstanding service Ana Ochoa and the South Coast Toyota provide in servicing the customers vehicles.
2/26/2025
Candice W. VERIFIED CUSTOMER
Raymond was professional and personable. We discussed the service details and cost. I also appreciated how quickly it was completed so I could get on with my afternoon.
Thank you!
2/25/2025
Jennifer Y. VERIFIED CUSTOMER
The staff was all very nice and efficient. I wish you guys still offered the car wash with service.
2/25/2025
Dina L. VERIFIED CUSTOMER
Excellent service from John.
2/25/2025
Sarah/Nick R. VERIFIED CUSTOMER
Top level of high quality service
We are just a bit Desapointed
With No complimentary car wash any longer
2/25/2025
Maya N. VERIFIED CUSTOMER
He made things clear with me and was very polite I did feel very comfortable taking my car in today. I was very in pleasant with my last visit and hesitant to go back to the shop but I’m glad I did today. Informations he gave me about my car today was very easy to understand and he gave me options as well. I’m very happy with the whole service he gave me today. I will come back, thank you.
2/25/2025
Rafael S. VERIFIED CUSTOMER
Ana was amazing. She really delivered in her customer service and I will definitely be back. Thank you Ana.
2/25/2025
Sandra J. VERIFIED CUSTOMER
We were happy with the service and it was done quickly. There was some recommended service for the future but we were pressed for time. Thank you and we will be back.
2/25/2025
Tonita L. VERIFIED CUSTOMER
Ana handled my service repair IMMEDIATELY. It was a simple fix and within minutes I was on my way home. A VERY HAPPY CUSTOMER!!
2/25/2025
Carol A. VERIFIED CUSTOMER
I think I need help pairing the dash cam with the app as I tried many times and the app said it was not connected
2/24/2025
Corneliu R. VERIFIED CUSTOMER
Excellent job!
Thank Ana, and the service team.
Cornel Radulescu
2/24/2025
Thomas T. VERIFIED CUSTOMER
Thank you
2/24/2025
Kathleen A. VERIFIED CUSTOMER
Ok
2/23/2025
Tifarah B. VERIFIED CUSTOMER
Raymond was amazing! He greeted us as soon as we arrived and gave us an estimated time of completion. He also reminded me that there is a recall on my car. We were unable to get the recall completed while there as the parts were not available. Raymond placed an order for the parts and stated that he would call me when they arrived. Raymond was very professional and had excellent customer service skills!
2/23/2025
Sergio M. VERIFIED CUSTOMER
Great service from John!
2/23/2025
Travis M. VERIFIED CUSTOMER
Ana is the best!!! I always request to work with Ana because she is EXTREMELY helpful. Thank you Ana!!!
2/23/2025
Artem Z. VERIFIED CUSTOMER
My Camry had a sweaty right headlight and it was serviced, John came to take this into account and also changed the windshield wipers everything was fast and top notch thank you for your work
2/23/2025
Parwin A. VERIFIED CUSTOMER
Terrible experience. Process of cashier and system was abhorrent. The initial invoice was overpriced, waited for the service manager to fix it. Check out signature process does not allow you to see what sections of the bill you’re accepting or signing. Very disappointed.