Ana was there for me from the time i called in a panic to the time i arrived with the flatbed tow she was right there every step of the way Thank You Ana!
9/11/2024
Michael M. VERIFIED CUSTOMER
great staff
9/11/2024
Teresita D. VERIFIED CUSTOMER
It took longer than I expect especially in wanting to leave, picking up my car took a long time!
9/11/2024
Daisuke I. VERIFIED CUSTOMER
Thank you again for taking care of our car.
Ana was great as always
9/11/2024
Francine W. VERIFIED CUSTOMER
Everyone was very professional.
9/10/2024
Brendan O. VERIFIED CUSTOMER
Ray was great, the customer service was great,
9/10/2024
Yvonne P. VERIFIED CUSTOMER
Ray is always friendly and is a very helpful advisor. I have been coming to South Coast Toyota for years and he is the reason that I and my family keep coming back because of Rays excellent customer service!
9/10/2024
Massoud A. VERIFIED CUSTOMER
Ana has been always helpful over the years
Thanks for follow up
Massoud
9/10/2024
Douglas L. VERIFIED CUSTOMER
Ana fully understands what it means to provide good customer service…knowledgeable, listens and takes of business… she made me feel comfortable and informed…keep up the good work??????
9/10/2024
Futoshi N. VERIFIED CUSTOMER
Thank you!
9/8/2024
Jared R. VERIFIED CUSTOMER
The service was fine but when I reviewed the paperwork I received back there were two issues identified that needed action. This was not discussed with me when I received the car back and verbally it was indicated that everything looked good. So by the time I reviewed the report I was unable to ask questions about urgency and necessity to address these issues and if they are covered under warranty.
9/8/2024
Hilda B. VERIFIED CUSTOMER
Quote was for $145. I was not notified of the increase to $222 until I went to pick up my keys. I will not return.
9/8/2024
Paola B. VERIFIED CUSTOMER
Very profesional
9/8/2024
Edgar S. VERIFIED CUSTOMER
Exelent service, well done and explained, very fast and easy to set the appointment.
9/8/2024
Hai N. VERIFIED CUSTOMER
I am very thankful with the service, especially with MrJohn Nguyen.
9/7/2024
Stephen W. VERIFIED CUSTOMER
Thanks for the follow through getting my tire and the paperwork for my warranty.
9/7/2024
Ranjit S. VERIFIED CUSTOMER
Very happy with the service.
9/7/2024
Michael B. VERIFIED CUSTOMER
After dropping my Toyota 4 Runner for a day and half repair, on the second day know one returned my calls to see where I stood with repairs or when I could pick it up. Finally received a text( not a call after my 4 tries) at 7:30 in the evening to come down at 8:00 to pick up my car. An hour later receive my car with grease fingerprints on the hood and door handles.
Next day car reacted the same and towed it back and once again know call back or information. This will be the he last I use Costa Mesa Toyota. After three purchases and multiple services.
9/6/2024
Dylon T. VERIFIED CUSTOMER
Ana was a great help the service was great the only issue was the cost of servic. Labor should not cost double or even triple the price of a vehicle part especially if the repair takes less than 6 hours. The only reason we did not go all the way with the repairs is due to the labor costing about $500 and the part only costing $197 just make it make sense it shouldn’t cost that much.