I dropped off my vehicle on Sunday evening on 8/25 for oil change service. I also noted that my driver side lock sometimes doesn’t close all the way and asked to have it fixed. On Tuesday 8/27 at 2:10pm Ana contacted me to tell me that she just submitted a request for approval to order parts needed to fix the lock (after 2 days?!). I couldn’t be without a car for the 3rd day so I requested my car to be released back to me. When I picked up the car at 5pm, I was shocked to find out that not even oil change was performed on y car after 2 full days. I’m shocked and disappointed that Toyota dealership provides such substandard service.
8/28/2024
Joseline O. VERIFIED CUSTOMER
Very communicative and friendly
8/28/2024
Arlene K. VERIFIED CUSTOMER
Great service!
8/28/2024
Adam S. VERIFIED CUSTOMER
I dropped the truck off just after two. The attendant told me it would be quick as it was a 5000mile service and they weren’t that busy. I walked back and arrived just after 4. Went to the payment desk and the truck wasn’t even registered in the system. Then had to wait another hour for the service to be completed. If I hadn’t just arrived I highly doubt my truck would have even been serviced. Usually the service is great and this is a one off but it was very frustrating
8/27/2024
Jeff A. VERIFIED CUSTOMER
Ana was very friendly yet professional. I trust her advice regarding my 2023 Tundra. She is a credit for Souh Coast Toyota.
8/27/2024
Steven I. VERIFIED CUSTOMER
Stephanie did a great job in welcoming me and explaining things when my car was done for service
8/27/2024
Amparo G. VERIFIED CUSTOMER
Muy satisfecha buen servicio gracias
8/25/2024
George C. VERIFIED CUSTOMER
Excellent quality service thank you very much
8/25/2024
Jose &. VERIFIED CUSTOMER
Richie is the best
He always goes out of his way for my and daughters
8/24/2024
Ramon O. VERIFIED CUSTOMER
Love South Coast Toyota!
8/24/2024
Greg P. VERIFIED CUSTOMER
It took 2.5 hours for a simple oil change and 1.75 hours to install a new battery.
8/24/2024
Nancy T. VERIFIED CUSTOMER
Perfect!
8/23/2024
Richard B. VERIFIED CUSTOMER
Frank is ????????
8/23/2024
Anna G. VERIFIED CUSTOMER
Hi,
Overall Richie was very kind and helpful when addressing the problems with my car. However, when Toyota was trying to reach me about my car assessment being done I was in a very important work video call that I was personally leading. I purposefully had my phone on do not disturb, yet was called so many times by Toyota with barely a second in between calls that it broke through my do not disturb setting and interrupted my meeting as I continuously was ending the call instantly and had no time to even put down my phone before the next call was coming in. I was called over 5 times from two numbers within just a few seconds. This was very upsetting to me and the most unprofessional experience I’ve ever had from a Toyota dealership. I just wanted to flag this issue so that in the future the same thing is not done to someone else. Chances are, if someone does not answer the first few calls, they are busy and will not answer a call one second later, especially in the middle of working hours Hoping this will be fixed for future customers so they don’t have the same experience as me.
8/22/2024
Mubarak K. VERIFIED CUSTOMER
Good service
8/22/2024
Alanna W. VERIFIED CUSTOMER
Ana was fantastic! She was very professional, helpful, and informative. She really contributed to the great experience at South Coast Toyota.
8/22/2024
Daniel M. VERIFIED CUSTOMER
She never introduce herself poor greeting
No business card. Maybe im old school
Interpersonal skills need work
When i visit drove up no other customers another service advisor came and bypassed by to go onther customer. Then i guess that was Stephanie tthat came out.
8/22/2024
Ako M. VERIFIED CUSTOMER
Stephanie was patient and knowledgeable. I had to ask her a same question multiple times, and she answered with patient and care. Thank you for not being annoyed with me. Good customer service there.
8/22/2024
Gary B. VERIFIED CUSTOMER
Ana was as always an amazing assist to me w/my Tacoma! She is awesome and the reason I keep coming back!