This has nothing to do with Anna, she was great!
This is about your processes. Never, should only one person have access to a vehicle’s status. A customer should be able to call and get a status update from anyone.
Yesterday, I called around 1 pm when my car should have been complete to get a status update. The gentleman on the phone could not tell me the status of my car and kept telling me the only person who could do that was Anna, who was busy.
It’s just a bad process that could easily be rectified.
7/2/2024
Deborah J. VERIFIED CUSTOMER
Very thorough and good communicator
7/2/2024
David A. VERIFIED CUSTOMER
Ray is a pro
7/2/2024
Lidia R. VERIFIED CUSTOMER
I really appreciate the job and the service. He was very helpful. He answered my question and explained it well. The rest of the stuff were very nice too. Thank you
7/2/2024
William C. VERIFIED CUSTOMER
Very responsive and clear with her communication!!!
7/2/2024
Felicity F. VERIFIED CUSTOMER
Ana was very helpful even though the service took much longer than originally scheduled
7/1/2024
Matthew G. VERIFIED CUSTOMER
I dropped off my truck for a routine maintenance at 1pm and it took till the next day for my truck to be available for pick up. Very inconvenient and frustrating for my Saturday obligations.
7/1/2024
Binh P. VERIFIED CUSTOMER
Waited too long for an oil change
6/30/2024
Alejandro B. VERIFIED CUSTOMER
Is a god service and hope used again.
6/30/2024
Matthew H. VERIFIED CUSTOMER
Your team is very efficient and fast. My car was done within a hour. I’ll be back ????????
6/30/2024
Luana L. VERIFIED CUSTOMER
Great staff!!
6/29/2024
Duc D. VERIFIED CUSTOMER
I love South Coast Toyota from Advisor and team, technician has bee great service that is why I have my truck for services in 7 years
6/29/2024
Jeanne G. VERIFIED CUSTOMER
I trust the service from South Coast Toyota
6/29/2024
Joel S. VERIFIED CUSTOMER
Extremely helpful and solution oriented
6/29/2024
Suzanne &. VERIFIED CUSTOMER
Ana was extremely helpful and always available to answer any questions regarding the recent service of my Toyota FJ. She communicated directly with my insurance company and relieved any stress I would otherwise have had. My family and I will continue to visit South Coast Toyota for all service needs and/or future car purchases. Thank you so very much.
Emily Morrison
6/28/2024
Stephanie Y. VERIFIED CUSTOMER
Ana was so kind and professional. She helped me prioritize the different services when I could not reasonably afford all of them at the same time. Her technical expertise coupled with her excellent customer service skills are unparalleled. She also reached out after I had left to let me know about additional parts I could purchase that would save me money in the long run, which was so considerate. Great communication on her end. I would highly recommend Ana to my friends.
6/28/2024
Stephanie G. VERIFIED CUSTOMER
Very great customer service and service was fast!
6/28/2024
Lynn &. VERIFIED CUSTOMER
She was very helpful as usual!
6/28/2024
Susan &. VERIFIED CUSTOMER
Just expensive. Great service but it cost over 2500.