Ana was very helpful and despite it being really busy, had the best attitude in person and on the phone!
2/19/2025
Rivelino O. VERIFIED CUSTOMER
Like always excellent job, and Anna is very placement person to talk to!!
2/19/2025
Sonny T. VERIFIED CUSTOMER
I purchased the oil change package and when my car is due for service I expect to get oil change. But when I come in for service the service agent told me the oil is good for 10k miles and the car still have 5k mile left. And If I want to change I have to pay for it. Why do I have to pay again? Make me feel like I got ripped off
2/19/2025
Craig W. VERIFIED CUSTOMER
Richie is awesome. Great customer service
2/19/2025
Melissa W. VERIFIED CUSTOMER
Frank is wonderful. Always cordial, and treats me like I’m special. He always goes the extra mile and keeps me informed in specials.
2/19/2025
Elena R. VERIFIED CUSTOMER
Ana and Ethan always surprise with their professionalism and quality of their work. Great guys,It's a pleasure to deal with them
2/19/2025
Karen T. VERIFIED CUSTOMER
Ana and the support personnel always provide Outstanding Care & Service!!
2/19/2025
Mieko I. VERIFIED CUSTOMER
Thank you for your kind advice for me. I am very satisfied your service, Ana!
2/18/2025
Elissa F. VERIFIED CUSTOMER
Always a pleasure to see Ray and have my car serviced. He always recommends services I need, and never pushes things I don't need. Thank you!
2/18/2025
Catalina L. VERIFIED CUSTOMER
Raymond wasn't very kind and the person handling the shuttle desk (heavier set man) was very rude. Was not a very pleasant experience today.
2/18/2025
Carlene R. VERIFIED CUSTOMER
Ray always takes good care of my needs.
2/18/2025
Lana V. VERIFIED CUSTOMER
I am very happy with the services and the assistance of the staffs! Thank you so much and God bless
2/18/2025
Diana J. VERIFIED CUSTOMER
I took my car the night before for an oil change and a recall notice. I signed the papers accordingly and requested for my car to be ready before 9:30 for work. Ana sent a message to the wrong number which was not listed on the paperwork I filled out and signed. The message said to reach out to hear in regards to the dashboard which had the tire pressure and maintenance light on. I returned the call and left two voicemails and she never returned the call. I went to Toyota service department to speak with Ana personally and she had an attitude. She said “as you can see I am busy and I was unable to return your call”. I understand that she might have lots of cars to process for service but it doesn’t mean she has to take out her anger and give attitude to customers which are not at fault. However my car did not receive an oil change which was the main reason for me bringing it in. The only service provided was the recall notice that I mentioned. And now I have to do another trip to get the oil change which is a huge inconvenience for me. I will request a new service representative next time I take my car there.
2/18/2025
Breta N. VERIFIED CUSTOMER
As always, Frank is professional and easy to communicate with.
One issue with service this visit. My glove box is out of alignment due to cabin filter not being replaced securely. I will need to bring it back for repair. Thank you.
2/17/2025
Gene K. VERIFIED CUSTOMER
Thanks for the speedy and attentive service. I appreciated your effort to finish the service before closing on Sunday!
2/17/2025
Elena R. VERIFIED CUSTOMER
came here for maintenance of my car again. I was pleasantly surprised by the fast, competent and well-coordinated work of the guys. Ana Oshoa quickly and clearly assesses the condition of the car and recommends the necessary actions. Auto mechanic Ethan has serviced my car more than once. He does everything competently and quickly! It is a pleasure to communicate with such smart, friendly specialists in their field! I recommend everyone to contact this friendly team!
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2/17/2025
Abel M. VERIFIED CUSTOMER
Stephanie was great ty
2/17/2025
Juliane C. VERIFIED CUSTOMER
John is friendly, guest focused and goes above and beyond.
2/16/2025
Christopher S. VERIFIED CUSTOMER
The truck was late to be finished, but Ana did an incredible job helping expedite things to get me out of there asap. She took absolute ownership over the entire process. Couldn’t speak more highly of Ana.
2/16/2025
Juan F. VERIFIED CUSTOMER
Muy buen trabajar Francisco estoy muy contento con el y el servicio que ofrece toyota