Fantastic service experience. Stephanie was great!
3/12/2024
Michele O. VERIFIED CUSTOMER
Ethan is amazing and that type of technical support is really valued ??????????.
3/12/2024
Linda B. VERIFIED CUSTOMER
John was great! He was very cordial and efficient. He asked me if I wanted to wait for my car service to be finished or did I want a ride back home. Everything went very smoothly.
Linda B
3/12/2024
Patricia &. VERIFIED CUSTOMER
Great service every time!
3/12/2024
Nick A. VERIFIED CUSTOMER
Would trust my car with Pedro and the team anytime!
3/12/2024
Audrey F. VERIFIED CUSTOMER
Ive had my vehicle serviced under my "platinum"plan i have had a defective battery that they were going to male me pay for until i asked what their policy on new batteries cince i had not had the car a year and the battery was dated 10/22.$300! Then they twll ke i need to replace my air filter at the service beforw that but i have not driven my car 20k miles! But on the next inspection they document it as "good" i bring this up at this last appointment and the service consul was dismissive as a typo on their end and then comes back to me and says the Engine filter AND the air conditioner filter need to be replaced $177!!! Insane! Left my passenger seat leaned all the way back did not even bother tho put it back to its proper position. So disrespectful! Dismiss the filter as a typo and give you the get over it attitude. All of the sudden m6 engine filter is dirty and i have only had my car a year! Customer service ****! I am there 3 hrs at a time when i have scheduled appointments. This time i missed my noon appt & got there about 3:30ish didnt get out until they were literally shutting the doors! Unnacceptable!
3/11/2024
Paige S. VERIFIED CUSTOMER
Dropped my car off at 745am, was called at 1105 because i wanted to have my passenger fog light looked at because the light bulb was out, consultant stated that they would check it out and let me know asap. I try to contact and get no answer after about an hour and half, then i get a call two hours later saying they need to order the bulb and that my car is ready at 1331.
When i came to get my car, they took my number and brought out the wrong Rav4. This same thing has happened to me the first service i had with you guys and you mixed up the cars and my car was not serviced and it wasnt even realized until i went to pick it up and now had to wait again for my the service to actually be done. Frustrated at my experience with this Toyota.
3/11/2024
Elena A. VERIFIED CUSTOMER
Great
3/11/2024
Suzan P. VERIFIED CUSTOMER
Very professional and attentive.
3/11/2024
Shaunna C. VERIFIED CUSTOMER
I’d been avoiding my scheduled maintenance because I had such a bad experience last time. However, John was friendly and courteous and communicative. I hope I get John again next time!
3/11/2024
Tracy R. VERIFIED CUSTOMER
I used to own a “luxury” car, but Youe service at South Coast Toyota is better than at the luxury dealership. Thank you!
3/11/2024
Robin Z. VERIFIED CUSTOMER
Service, communications, turned my car around really fast like always .
3/11/2024
James J. VERIFIED CUSTOMER
ANA OCHOA IS A VERY PROFESSIONAL,DINAMIC, KIND, FRIENDLY, MY WIFE AND ARE VERY HAPPY WITH HER SERVICE.
3/11/2024
Craig B. VERIFIED CUSTOMER
Stephanie was quick to assist and execute so the service needed could be provided. Same day service, can’t be it.
3/11/2024
Brad D. VERIFIED CUSTOMER
Ok
3/11/2024
Barbara B. VERIFIED CUSTOMER
Ok have 209,000 miles on my car and it is due to Toyota services that I am still driving it.
3/11/2024
Ryan R. VERIFIED CUSTOMER
My service representative John’s service was fine. But when I came to pick up my truck, the guy returning it to me crashed it into the wall, breaking my tail light and bumper. I couldn’t believe my eyes and the carelessness of the employee when I watched him reverse it straight into the wall. The manager is working to fix my truck, but now I am inconvenienced with making various trips back to fix my truck, affecting my work schedule. My truck is very important to me but it **** to see this is how your vehicle can be treated in their hands.