I had asked if someone could assist in putting my rear view mirror shell that had fallen off. It was not done and the piece was just thrown in the front seat floor.
2/14/2024
Laurie K. VERIFIED CUSTOMER
Excellent service
2/14/2024
James P. VERIFIED CUSTOMER
John Truong Nguy?n is the best of the best,Toyota Company very lucky to have a employee like him.
2/14/2024
Rocky M. VERIFIED CUSTOMER
Great service
2/13/2024
Braden S. VERIFIED CUSTOMER
I was disappointed with the time I was quoted and the time my vehicle was actually completed. The frustration was multiplied by the way my time ended, waiting at closing with several other customers and no one explaining what was going on, it took another 45 minutes just to have my car brought to me and it was a cold night. I was also disappointed with the result of a concern I had related to my vehicle. I wish there was more genuine concern for clients rather than just doing it for the sake of the job.
2/13/2024
Andres G. VERIFIED CUSTOMER
Good service
2/13/2024
Daisy D. VERIFIED CUSTOMER
Ana was very accommodating. Since I was press for time and she told me what they can do that day to be able to go to my Doctors appointment. I’ll definitely look for her on my next service appointment.
2/13/2024
Lynda L. VERIFIED CUSTOMER
Good easy transaction
2/13/2024
Julius L. VERIFIED CUSTOMER
I have been to the shop for 4 times already but Pedro was bad in his service. He told me the duration of the service was 1 hr and 30 mins but i was surprised all of the people in the waiting area all gone they come after me. Its not funny to wait almost 4 hrs just for change oil. I was really pissed off that Pedro was just keep passing by the lobby and never give update on me on what happened why i waited almost 4 hrs its crazy that the other people who come after me are all gone.
2/13/2024
Adriana T. VERIFIED CUSTOMER
Service was completed faster than expected. I couldn’t make it before the service department closed and I was worried. But Pedro assured me I could still get my vehicle back anytime before 8pm. Thank you!
2/13/2024
David C. VERIFIED CUSTOMER
Raymond did an amazing job again. He was very detailed on recall for my tundra and answered all my questions. Also was up to date on what time my truck would be done. Great service and look forward to working with him again.
2/13/2024
Jose &. VERIFIED CUSTOMER
My truck was ready, but as I was going to pay the attendant told me I needed my cabin filter replaced, my usual guy Richie would of asked me before going to pay, so that cost me some time, not a big deal but he should of asked me before
2/11/2024
Zahra H. VERIFIED CUSTOMER
Perfect
2/11/2024
Graham F. VERIFIED CUSTOMER
Thank you for good, prompt service.
2/11/2024
Michael M. VERIFIED CUSTOMER
John was great!
2/11/2024
Karen F. VERIFIED CUSTOMER
Over three hours I was there and two hours. I was waiting while my car just sat there and they had no shuttle because only one guy was working and he was at lunch. You should hire more people you guys make big money there or at least say hey there at lunch so you’re gonna sit for an hour and 45 minutes until he gets back????????????
2/11/2024
Jennifer B. VERIFIED CUSTOMER
John is great
2/11/2024
Pej M. VERIFIED CUSTOMER
Wrong part was ordered for my vehicle. Last name was misspelled on my invoice.
2/11/2024
Bella P. VERIFIED CUSTOMER
They tried to get the phone situation fixed but had the same problem again that same day when I called back around 6 pm Dalia tried multiple times to connect me with service without success either no one answered or they were remote and found not help I left a message for someone to call me today but no called I am hoping to reach you on Monday to see what we can do to resolve the issue. Thanks
Hope you had a great weekend. I was there in Friday 2/9/24 for the Toyota prime 2023.
Bella
2/11/2024
Stephen S. VERIFIED CUSTOMER
Friendly staff and fast service. They returned my car clean.