South Coast Toyota Auto Repair Service

Estimated completion time for 5k mile basic was 11:30am after a 8am drop off. Didn’t get an update on my vehicle until 1:45pm after I called about it. Vehicle was completed at 3pm and I didn’t have time to complete the recommended brake service and now have to come back on Monday to get that done. Anna was great and apologized for the delay and even discounted the basic service and future brake service but it would have been nice to get an update before I had to call since I had plans to use my vehicle at noon.

$80 to install a battery is ridiculous.

I didn't really want the recall done on the car. But I get it it's 2k for the company. My car was never washed after my Toyota care service. I think I'll go to a different Toyota dealership.

It was a very pleasant experience.

You lied to me about my battery. Probably everything else you told me was a lie also just so you can sell more services. The detection results you gave me were wrong. I had AAAA RECHECK MY BATTERY AND ALTERNATER AND ALL IS WORKING FINE. I will never use South Coast Toyota again!

I called in first. Asked for price. After telling them year and model of my car, price I was given for oil change was :$92. After oil change done price I had to pay was $130.83 When I asked about difference they refused to honor original price.

Perfect job

Pedro was great! I appreciated his honestly and professionalism. I had just had a bad experience with another older tech/associate (didn’t get his name) the day before. I ended up leaving because I felt so uneasy. I came back the next day and Pedro was excellent. Night and day comparison. Thank you Pedro and the rest of the South Coast Toyota team that always serves exceptional service!

Amazing customer service. He was professional, pleasant and explained everything. He made it all super simple. Wonderful!

But rather lengthy ( almost 3 hrs) for a 20000 mile servicing

I was very disappointed with the service I received from a service advisor Ana Ochoa at South Coast Toyota. During my recent visit, I encountered behavior that was both unprofessional and discourteous. I had called ahead for a service quote and was given a specific amount over the phone. However, upon my arrival, Ana Ochoa was extremely defensive and reluctant to honor the quoted price. Her demeanor was not only snappy but also condescending, rolling her eyes and giving a ton of attitude saying “are you going to want the service or what?” making me feel belittled and uncomfortable. After agreeing to honor original quoted amount, she began insisting I sign paper, I told Ana I wouldn’t sign any papers until the amount on the paper was changed. She then aggressively snatched the paper from the desk and scribbled the her original amount for the phone quoted amount. Her aggressive handling of paperwork, aggressive scribbling, then slamming a pen on the desk for me to sign, was unnecessarily intimidating. This kind of behavior is not what I expected from a professional establishment like South Coast Toyota. I am a loyal customer and have always appreciated the service at your dealership, but this experience has left me very disappointed. I hope my feedback will be taken seriously and that steps will be taken to ensure no other customer has to undergo a similar experience. Thank you for your attention to this matter.

Service and communication by Ray was awesome as usual. The cashier experience and pickup of car needs to be better.

Friendly and efficient

Great service

World class friendly service

Yes I'm happy

Richer worked very quickly and professionally to take care of my vehicle. He stayed after hours to ensure the work was completed and to provide me status updates. I will definitely return to South Coast Toyota based on my experience with Richer.

Satisfied. Thank you for your service.

Great customer service! Ana was very friendly and helpful!!

Service was perfect. Thankyou