It's ****, the service is very bad. Twice they told me the same thing, I made an appointment for the smog check and the first time they told me that there is someone who can do it and yesterday I went without an appointment and the boy yesterday took me 3 hours for nothing. He still didn't have to change the oil, I told him if you fix the smog, you'll fix the oil change because he sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo I don't know what word to say to insult him because it took me 3 hours and they didn't fix the smog but they did fix the oil change. I lost 500 dollars because of his stupidity
12/29/2023
Georgina M. VERIFIED CUSTOMER
John Nguyen had amazing customer service! I’d love to use him next time.
12/29/2023
Thomas M. VERIFIED CUSTOMER
I’ll drive vehicle some in the next week…. Hopefully the issue is fixed and does not repeat.
12/29/2023
Blanca L. VERIFIED CUSTOMER
No rotation on wheels
12/29/2023
Vincent N. VERIFIED CUSTOMER
Very happy with service
12/29/2023
Leon V. VERIFIED CUSTOMER
Ray is amazing and is why I keep returning. Great service and delivers as promised .
12/29/2023
Bonnie Q. VERIFIED CUSTOMER
Stephanie is absolutely amazing. Definitely goes above and beyond. I say this because I’ve had the pleasure of scheduling service with her in the past and as a person who knows absolutely nothing about cars, Stephanie explains absolutely everything and has incredible patience. My boyfriend has also taken his Corolla in and just so happened to get Stephanie as well, he doesn’t know anything about cars either. I now specifically like scheduling service with her. And I have had other people in the past at south coast Toyota. Stephanie is the best!!
12/29/2023
Todd K. VERIFIED CUSTOMER
Thank you
12/29/2023
Andrew B. VERIFIED CUSTOMER
She was very good and answered all of my questions,
12/29/2023
Elizabeth A. VERIFIED CUSTOMER
Ana was super friendly and kept me updated on the status. Very satisfied with this location as they took me in without an appointment and even washed my car and provided shuttle service home. Will definitely come back to this location for future services.
12/28/2023
Joanne E. VERIFIED CUSTOMER
I like doing business with Stephanie.
12/28/2023
Charles F. VERIFIED CUSTOMER
I don’t believe Ana responsible for the complete breakdown in communication regarding my case. You need to look at your procedures.
I was promised a pickup at 8:30 am. At 8:45 when I called no one ever heard of me !
I had to take an Uber at my expense to pick my car !
Totally unacceptable.
I will be on Yelp to register my displeasure.
12/28/2023
Claudia M. VERIFIED CUSTOMER
Thank you
12/27/2023
Merlin S. VERIFIED CUSTOMER
No me le arreglaron nada y no me gustó nada el servicio. Tengo apenas 6 meses con ese carro y me dijeron que no me le pueden arreglar algo que yo no dañe y que se dañó solo y que no lo cubre la garantía haci que necesito que me ayuden y que me lo arreglen.
12/27/2023
Raul J. VERIFIED CUSTOMER
All good. Thanks
12/27/2023
Brian B. VERIFIED CUSTOMER
Always good
12/27/2023
John D. VERIFIED CUSTOMER
Ana is great!!
12/27/2023
Joshua R. VERIFIED CUSTOMER
Appreciate the quick and efficient service.
12/27/2023
Arturo G. VERIFIED CUSTOMER
Francisco Cerda It has been very useful to me because the reception generated a lot of confidence in me and I knew that I was leaving my car in good hands, also full of very objective information since I had never taken a car to the service of a dealer. very kind and attentive I am very satisfied with your work gentlemen you are the best thank you