Excellent work with an unchecked and unusual emergency. Especially since we were from out of town and stranded.
11/4/2024
Denis S. VERIFIED CUSTOMER
For the first time in awhile the service today was perfect. Got me in and done before the estimated time, very professional and polite from the newer employee. He did an outstanding job. Very satisfied.
11/3/2024
Donald A. VERIFIED CUSTOMER
Great job guys Thank you so much. Good job
11/3/2024
Laura G. VERIFIED CUSTOMER
Everything went good, good experience. Wasn't thrilled bout the huge price jump for the oil change, I'll probably gobsonehwere else from now on for it. Also, ur fireplace didn't work and u had tea bags but no hot water for it. But other than that I was satisfied.
11/3/2024
Solomon B. VERIFIED CUSTOMER
Fantastic service handling my issue in a very timely manner
11/3/2024
John D. VERIFIED CUSTOMER
It was obvious that your service team did not read the comments i made during my online appointment request. I requested 3 things:
1) B1 service 2) front axel seal replacement 3) reconnect front right turn signal.
When I checked in, I had to point out #2 & #3 to the service advisor when he asked is there anything else….. #2 needed parts and they were never ordered.
It was obvious that my comments were never read prior to my appointment. I was never contacted to confirm my requested maintenance prior to my appointment. I called 3 days prior to my appointment and a nice lady confirmed my appointment was in your system, but never mentioned my comments.
My personal situation is that I travel 2 to 3 hours to Springfield to make my appointments…. I can’t just come back another day…
11/2/2024
Wanda C. VERIFIED CUSTOMER
Living is great!
11/2/2024
Allison R. VERIFIED CUSTOMER
Thanks for taking such great care of me!
11/1/2024
Benjamin R. VERIFIED CUSTOMER
Levi is always awesome anytime I come through for work he goes above and beyond
11/1/2024
Shawna W. VERIFIED CUSTOMER
Levi is always kind and seems like he knows me when I come in. I like that. He always takes good care of my requests. Thanks Levi!
11/1/2024
Mandy E. VERIFIED CUSTOMER
He does a great job at focusing on the customer when you arrive (and even before via email). He is friendly, helpful and tries to come to a solution. I trust what he says about my car.
10/30/2024
Brian B. VERIFIED CUSTOMER
Brent did a great job. He went beyond what was required in his job. I am very grateful.
10/30/2024
Sara B. VERIFIED CUSTOMER
Everyone I spoke to in the service dept was very nice and helpful. I appreciated the communication about the service on my car. I also appreciate the loaner vehicle. The friendly people, communication and convenience all make it so much easier to take my car in for service. Thank you!
10/30/2024
Dan S. VERIFIED CUSTOMER
I appreciate the quick, professional manner in which everything was handled. Very much appreciated!
10/30/2024
Sandee S. VERIFIED CUSTOMER
Thank for finding a solution for a 4 year request. Every time I came in since I bought the brand car new from this dealership, the window trim piece has been broken and loose. They would order part, replace, or say it’s a problem with all MDX’s and nothing they can do. I even asked them to glue it in place. I think they did for a while it worked. I hope this time it’s a real fix!
10/29/2024
Yvonne C. VERIFIED CUSTOMER
I apologize for not even look at the receipt you gave me. I think I owe $3.50 for parts!
10/26/2024
Kerri Y. VERIFIED CUSTOMER
I am so happy with the whole family atmosphere that you provided and the level of professionalism that everyone there has along with the simple and clear explanations that were provided and never once felt like I was being talked down to like at so other places thank you so much
10/26/2024
David R. VERIFIED CUSTOMER
Very professional and helpful. Excellent quality of service.
10/26/2024
Debra B. VERIFIED CUSTOMER
Levi was so accommodating and pleasant to work with. Thank you.