I made 3 trips to Springfield from Lebanon before my issues were solved. If diagnostics had been done the first time I am sure I would have only had to return for the 2nd trip.
1/9/2025
Sarah G. VERIFIED CUSTOMER
brad was great to work with! He was very professional and also had a great sense of humor! He was thorough and kept me well informed regarding the issues w our vehicle.
1/8/2025
Jana A. VERIFIED CUSTOMER
Great job by your service team and Brad. Prefer working with your dealership over my local dealer in OKlahoma City
1/7/2025
Eric R. VERIFIED CUSTOMER
Solid and timely communication.
1/5/2025
Michael N. VERIFIED CUSTOMER
Great service
1/5/2025
Kirk R. VERIFIED CUSTOMER
The cost seemed high but service was great.
1/5/2025
Thomas &. VERIFIED CUSTOMER
Brad listened carefully and was very helpful.
1/5/2025
Mark M. VERIFIED CUSTOMER
Brent was very professional and explained everything and how long it would take and he was right on. Made sure I was comfortable and offered water or snack. Explain what they did and pointed out the price and included my coupon discount. Thank you Brent. Great job!
1/4/2025
Kelly P. VERIFIED CUSTOMER
We scheduled an oil change. When my son brought the car in he told the service member he was there for an oil change and no other issues with the car. The service person said something about a B1 and my son agreed. Long story short our $75 oil change turned into $240 because we were unaware of what a B1 service included. Springfield Acura is the only place we have ever services our cars since 2005 and this is the first time this has ever happened. In the future please explain the items to be serviced and not refer to service shorthand and expect the customer to comprehend what is being said.
1/4/2025
Melissa H. VERIFIED CUSTOMER
Brent is absolutely 100 percent without a doubt a 10 out of 10 when it comes to top notch customer service and a young man with the best manners of anyone, anywhere who has ever waited on me! Acura stuck gold with Brent Keller!!!
1/4/2025
Jonathan D. VERIFIED CUSTOMER
Brent is very respectful and has a good customer service, he makes people feel good and he doesn't rush his service. He smiles from the beginning till the end!
1/3/2025
Amber H. VERIFIED CUSTOMER
Very pleased with service and time efficiency
1/3/2025
Jerry F. VERIFIED CUSTOMER
Brad explained the problems very well. Courteous and efficient.
1/1/2025
Hoa T. VERIFIED CUSTOMER
Andrew was wonderful, I was in and out in less than 3 hours
1/1/2025
Josh P. VERIFIED CUSTOMER
Service Dept and Brad exceeded my expectations. It was a very good experience.