One of the services done on May 16, 2024 was an oil change on my 2008 Honda CRV. Upon looking at my invoice, I noticed they had put full synthetic oil in my car. I was not advised of this prior to the oil change. When I made my appointment online, I specifically stated synthetic blend oil. A few years ago they put synthetic blend oil in my car, which had been using conventional oil since my purchase in Oct 2007 from Leta Honda. I was not advised of that as well until I looked at my invoice. I have left 2 messages for someone to call me to discuss, once on May 16, the second on May 24. I have heard from no one. It’s sad to say but the service is not what it used to be.
5/25/2024
David L. VERIFIED CUSTOMER
**** is awesome!!
5/25/2024
Carley B. VERIFIED CUSTOMER
I have had some bad customer service at frank leta multiple times now. Tyler has changed my mind about coming to frank leta now. He was wonderful about explaining what needed to be done and giving me prices for those items. Tyler let me know about how long it would take and made sure I was updated along the way.
5/25/2024
Lindsay C. VERIFIED CUSTOMER
Tim was amazing as always!!! He takes great care of my car! Thank you so much!
5/25/2024
Mildred B. VERIFIED CUSTOMER
Nice people work there. I’ll be buying my next car there,again
5/25/2024
Ken W. VERIFIED CUSTOMER
We werefrom out of state and showed up without an appointment but the service staff was prompt , friendly and courteous. The service department ran like a well oiled machine.
Thanks from Mississippi
5/25/2024
Timothy S. VERIFIED CUSTOMER
Great service!
5/25/2024
Martin B. VERIFIED CUSTOMER
You folks are Number1! I can't imagine any other Auto Dealer being better than You folks working there! Very pleasant experience, buying a car there and having service done there! BRAVO!
5/25/2024
Garth C. VERIFIED CUSTOMER
Service Minder #3 appeared (in the car) which prompted the service request to change the automatic transmission fluid. When car was returned the #3 reminder was not reset. Was this evidence that nothing was actually done? I don’t know; but I reset the reminder. Should I have to do that?
Then the paperwork description stated “CVT TRANS FLUID”…yet the car has a 10-speed…not a CVT! Details matter. This content may have been typed by Tim Dobrinic or maybe it was a “canned” menu choice. I don’t know. What I do know is that hurrying up to push the service thru to get to the next service request causes errors…which erodes customer confidence quickly.
5/24/2024
Deana P. VERIFIED CUSTOMER
Thank you Stevie! Your help is much appreciated!
5/24/2024
Mary Ann. VERIFIED CUSTOMER
I was supposed to get a quote for replacing a part on my dashboard and I never got it
5/24/2024
Gracie S. VERIFIED CUSTOMER
She was great!
5/24/2024
Charles L. VERIFIED CUSTOMER
Wife was happy
5/24/2024
Debra H. VERIFIED CUSTOMER
Service was great and Timothy has great customer service,
5/24/2024
Adima C. VERIFIED CUSTOMER
Key Fobs still needed to be coded to new master switch - that was my only issue
5/24/2024
Thomas M. VERIFIED CUSTOMER
Stevie was awesome!!!! Was very friendly, helpful and made my experience very pleasant!!!
5/24/2024
Dakota S. VERIFIED CUSTOMER
Tyler was exceptional! Tyler had very good communication, transparency, and he was very fast. I will definitely continue coming to this location above all others because of reps like Tyler!