Jake was very informative and answered all my questions with patience and honesty!
1/9/2024
Angie K. VERIFIED CUSTOMER
Everyone was so kind to make sure my car was safe to drive in upcoming snow. My husband is in hospital and I am driving alot more than usual. Thank u so much for working me in even though had no appointment
1/9/2024
Carole R. VERIFIED CUSTOMER
Tyler,
Is nice to work with as well as others.
1/9/2024
James G. VERIFIED CUSTOMER
The service was great however, I purchased the vehicle in November 2023 but little to my knowledge, the tires have lug nut locks but I didn’t have the tool to remove them and had to take it to another dealer for service.
1/9/2024
John R. VERIFIED CUSTOMER
Courteous,professional service. Thank you
1/9/2024
Mark Y. VERIFIED CUSTOMER
Kimberly Gibson did a fantastic job going over all the services, cost and estimated wait time. I was very impressed with the customer service, maintenance and amenities your dealership offers. Even though you are 90 minutes away I will definitely go to Frank Leta Honda for my next service or Honda purchase.
1/9/2024
Zachary M. VERIFIED CUSTOMER
I purchased a used 2020 Chevrolet Silverado in December and a few weeks later noticed that one of my license plate bulbs was out. I purchased a new bulb and it still didn’t fix it so I made an appointment to have it looked at. I was told to begin with that it sounded like a wiring issue and was also told they would check it out and let me know what the issue was. After about an hour wait I received a text saying my truck was ready. They determined it was still a bad bulb, replaced it without consulting me first and I was charged $74 and some change. If I would have known that it was still a faulty bulb and how much I was going to be charged I would have replaced it again on my own.
1/9/2024
Gregory M. VERIFIED CUSTOMER
I took my ridgeline in for a tire pressure monitor system error. The vehicle has a 48 thousand bumper to bumper warranty. The technician said the service would cost me $600+ to fix it. I ended up paying $120+ for the work done and as soon as I got in to go home the same sensor error came on. I paid for nothing!!! I'm am so frustrated with your service department that I think I should not bother coming back to your dealer. It's a shame because I have been a faithful customer since 1998.
1/9/2024
Boyd W. VERIFIED CUSTOMER
She was vert helpful and kept me informed on everything. Valuable employee!
1/9/2024
Jeremy W. VERIFIED CUSTOMER
Tyler is a good guy. Interacting with him is a good experience
1/9/2024
Barbara P. VERIFIED CUSTOMER
Perfect
1/9/2024
David G. VERIFIED CUSTOMER
Great service - well done with great communication
1/9/2024
Sharon C. VERIFIED CUSTOMER
Except for longer than usual everything was great friendly people and comfortable chairs
1/9/2024
Gary B. VERIFIED CUSTOMER
Thanks, Kevin was very friendly and a true professional!
1/9/2024
Jeannine B. VERIFIED CUSTOMER
I liked the manner in which the technician proceeded with the job to begin on my car. I could have done without all the text messages while waiting for it to be ready.
1/9/2024
Steven M. VERIFIED CUSTOMER
Tim was good, just dont really understand why it takes an hour and a half for a oil change and tire rotation
1/9/2024
John G. VERIFIED CUSTOMER
As usual, good service.
1/9/2024
Shelli S. VERIFIED CUSTOMER
Leigha did a phenomenal job at keeping me updated on my vehicle. I greatly appreciated all of her help. Excellent job.
1/8/2024
Anthony B. VERIFIED CUSTOMER
The previous time that I contacted you for an oil change. I had a discount coupon that was expiring that day. They would not extend me the discount to the next day. I took the car to Ed Napleton Honda and they got me in the same day and accepted the discounted price. It's the little thing that counts.
1/8/2024
Blake M. VERIFIED CUSTOMER
Amazing work as soon as Katie got my ticket it was being solved right away.